Drilldown: GCXI Metric
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Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) ·
Calculated as the sum of the Queue > Abandoned Inviting and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated as the sum of the Queue > Abandoned Waiting Time and Queue > Q Consults > Consult Abandoned Waiting Time metrics. (2) ·
Calculated as the sum of the Queue > Customer and Consults > Abandoned Inviting and Queue > Customer and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. (2) ·
Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Hold, Queue > Q Consults > Consult Received Hold, and Queue > Q Consults > Consult Received Warm Hold metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time metric. (2) ·
Calculated based on the Queue > Short Abandoned Waiting and Queue > Q Consults > Consult Short Abandoned Waiting metrics . (2) ·
Calculated based on the Queue > Wrap Time, Queue > Q Consults > Consult Received Wrap Time, and Queue > Q Consults > Consult Received Warm Wrap Time metrics. (2) ·
Calculated based on the Queue > Wrap, Queue > Q Consults > Consult Received Wrap, and Queue > Q Consults > Consult Received Warm Wrap metrics. (2)
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QueueCustomerAndConsultsAbandonedInviting (2) ·
QueueCustomerAndConsultsAbandonedWaiting (2) ·
QueueCustomerAndConsultsAbandonedWaitingTime (2) ·
QueueCustomerAndConsultsHold (2) ·
QueueCustomerAndConsultsHoldTime (2) ·
QueueCustomerAndConsultsMaxStandardAbandonedWaitingTime (2) ·
QueueCustomerAndConsultsMaxStandardAbandonedWaitingTimeFmt (2) ·
QueueCustomerAndConsultsShortAbandonedWaiting (2) ·
QueueCustomerAndConsultsStandardAbandonedWaiting (2) ·
QueueCustomerAndConsultsWrap (2) ·
QueueCustomerAndConsultsWrapTime (2) ·
QueueQCustomerConsultsStandardAbandonedWaitingTime (2)
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