Drilldown: GCXI Metric
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INTERACTION_RESOURCE_FACT_GI2.ABANDONED (2) ·
INTERACTION_RESOURCE_FACT_GI2.ABANDONED_TIME (2) ·
INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_RING_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_TALK_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.QUEUE_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.ROUTING_POINT_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.TRANSFER_INITIATED_AGENT (2) ·
IRF_USER_DATA_GEN_1.REVENUE (2) ·
IRF_USER_DATA_GEN_1.SATISFACTION (2)
DetailHandlingAttemptAbandonedWaiting (2) ·
DetailHandlingAttemptAbandonedWaitingTime (2) ·
DetailHandlingAttemptCustomerAlertTime (2) ·
DetailHandlingAttemptCustomerEngageTime (2) ·
DetailHandlingAttemptQueueTime (2) ·
DetailHandlingAttemptRevenue (2) ·
DetailHandlingAttemptRoutingPointTime (2) ·
DetailHandlingAttemptSatisfaction (2) ·
DetailHandlingAttemptTransferInitiatedAgent (2)
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