Drilldown: GCXI Metric
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Calculated based on the (Agent > Activity > Queue) Transfer Initiated Agent and Accepted Agent metrics. (2) ·
Calculated based on the Business Attribute > Invite Time and Invite metrics. (2) ·
Calculated based on the Invite Time and Invite Business Attribute metrics. (2) ·
Calculated based on the Queue > Transfer Initiated Agent and Queue > Accepted Agent metrics. (2)
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