Drilldown: GCXI Metric
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Calculated as the sum of the Queue > Customer and Consults > Abandoned Inviting and Queue > Customer and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated based on the Consult Received Warm Wrap Time and Consult Received Warm Wrap Activity metrics. (2) ·
Calculated based on the Queue > Consult Received Warm Wrap Time and Queue > Consult Received Accepted Warm Wrap metrics. (2)
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