Drilldown: GCXI Metric
GCXI Metric > internalMetricID :
??? or
Q_ACCEPTED_AGENT_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ACCEPTED_AGENT_STI_1_PCT, Q_ACCEPTED_AGENT_STI_2_PCT, and so on)
& anchor:
CallbackDetailRequestedAgentAssistance
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