Drilldown: GCXI Metric
Use the filters below to narrow your results.
Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > State and Reason > Summarized State (2) ·
Billing Data (2) ·
Business Attribute > BA Consults (2) ·
Business Attribute > BA Customer (2) ·
Business Attribute > BA Predictive Routing (2) ·
Callback (2) ·
Chat (2) ·
Chat > Agent (2) ·
Chat > Thread (2) ·
Chat Bot (2) ·
Co-browse (2) ·
Designer (2) ·
Designer > Activity (2) ·
Designer > Bot (2) ·
Designer > Session > Detail (2) ·
Designer > Session Block (2) ·
Designer > Survey (2) ·
Detail > Handling Attempt (2) ·
Detail > Handling Attempt > Handling Predictive Routing (2) ·
iWD (2) ·
iWD > Agent (2) ·
iWD > Email (2) ·
iWD > Queue (2) ·
iWD > Service Objects (2) ·
Queue > Q Customer & Consults (2) ·
Queue > Q Customer & Consults > Abandoned Waiting ST1 (2) ·
Queue > Q Customer & Consults > Accepted Agent ST1 (2) ·
Service Objects (2)
dbTable:
None (20) ·
"iWD\Email\Sent" - "iWD\Email\Sent QA Review" (2) ·
AG2_AGENT_*.XFER_INITIATED_ENGAGE_TIME + XFER_INITIATED_HOLD_TIME (2) ·
AG2_ID_*.XFER_ ACCEPTED_HOLD_TIME + AG2_ID_*.XFER_ ACCEPTED_ENGAGE_TIME (2) ·
Calculated as AG2_CHAT_THREAD_STATS.AGENT_REPLY_DURATION divided by AG2_CHAT_THREAD_STATS.THREADS (2) ·
Calculated as AG2_CHAT_THREAD_STATS.HANDLE_DURATION divided by AG2_CHAT_THREAD_STATS.THREADS (2) ·
Calculated as AGT_I_MN_SESS_STATE.ACTIVE_TIME minus AGT_I_MN_SESS_STATE.READY_TIME and AGT_I_MN_SESS_STATE.NOT_READY_TIME, divided by the difference between AGT_I_MN_SESS_STATE.ACTIVE_TIME and AGT_I_MN_SESS_STATE.NOT_READY_TIME. (2) ·
Calculated as Canceled - Canceled Autocompleted (2) ·
Calculated as Completed - Completed Agent (2) ·
Calculated as Completed Agent + Canceled Agent (2) ·
Calculated as Finished - Finished Agent (2) ·
Calculated as the difference between SDR_SESSION_FACT.END_TS_MS and SDR_SESSION_FACT.START_TS_MS. (2) ·
Calculated as the difference between the beginning of an interaction and the initiation of the first Co-browse session. (2) ·
Calculated as the sum of Chat > Agent > Consult Received Engage Time plus Chat > Agent > Consult Received Hold Time. (2) ·
Calculated as the sum of Chat > Agent > Consult Received Warm Engage Time plus Chat > Agent > Consult Received Warm Hold Time. (2) ·
Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) ·
Calculated as the value of First Response Wait Time minus the value of First Agent Wait Time. (2) ·
Calculated as the value of the Chat > First Response Agent Time metric divided by the value of the Chat > Media Sessions metric. (2) ·
Calculated based on the Business Attribute > Consult Received Warm Time and Consult Received Accepted Warm metrics. (2) ·
Calculated based on the Business Attribute > Consult Received Warm Wrap Time and Consult Received Warm Wrap metrics. (2) ·
Calculated based on the Business Attribute > Consult Received Wrap Time and Consult Received Wrap metrics. (2) ·
Calculated based on the Chat > Interaction with Less Queue Time and Chat > Interactions Parked metrics. (2) ·
Calculated based on the Chat > Interaction with Long Queue Time and Chat > Interactions Parked metrics. (2) ·
Calculated based on the Chat > Media Session and Chat > Interactions Parked metrics. (2) ·
Calculated based on the creation timestamp for the job during the given time interval (ETL_AUDIT_START_TIME) , and the finish time (ETL_AUDIT_FINISH_TIME). (2) ·
Calculated based on the following Business Attribute > BA Customer metrics: Influence Score, Sentiment Influence Entered Diff, Sentiment Score, Sentiment Factor, Entered with Sentiment. (2) ·
Calculated based on the following metrics from the Business Attribute > BA Customer folder: Entered with Sentiment, Entered with Influence, Entered with Sentiment, Entered with Influence. (2) ·
Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. (2) ·
Calculated based on the value of the Chat Bot > Failed metric. (2) ·
Count([Resource Key BDS]) (2) ·
Intent Duration / Intent Hits (2) ·
Max([Max Date]) (2) ·
Max([Start Date Time Key]) (2) ·
Self Service Bot Duration / Entered Bot in Self Service (2) ·
Self Service No Bot Duration / Entered No Bot in Self Service (2) ·
SS_DURATION - SS_BOTS_DURATION (2) ·
SS_ENTERED - SS_BOTS_ENTERED (2) ·
Sum("CMPL_TASK_COUNT Standard Response") (2) ·
The largest value recorded in AG2_CHAT_STATS.FIRST_RESPONSE_AGENT_TIME during the reporting period. (2)
anchor:
Showing below up to 24 results in range #1 to #24.
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D
- Draft:PEC-REP/Library/GCXIPRGLibrary/AgentMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/BillingDataMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Chat BotMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/ChatMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerMetrics
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/DetailMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/IWDMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsMetrics
P
P cont.
- PEC-REP/Library/GCXIPRGLibrary/Chat BotMetrics
- PEC-REP/Library/GCXIPRGLibrary/ChatMetrics
- PEC-REP/Library/GCXIPRGLibrary/Co-browseMetrics
- PEC-REP/Library/GCXIPRGLibrary/DesignerMetrics
- PEC-REP/Library/GCXIPRGLibrary/DetailMetrics
- PEC-REP/Library/GCXIPRGLibrary/IWDMetrics
- PEC-REP/Library/GCXIPRGLibrary/QueueMetrics
- PEC-REP/Library/GCXIPRGLibrary/Service ObjectsMetrics