Drilldown: GCXI Metric
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None (4) ·
Calculated as Engage Time divided by Accepted Agent metrics. (2) ·
Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations. (2) ·
Calculated based on the Agent Contact > Preview Time and Agent Contact > Preview metrics. (2) ·
Calculated based on the following metrics from the Outbound Contact > Agent Contact folder: Handle Time, Accepted, and Consult Received Accepted. (2) ·
Calculated based on the Hold and Hold Time Activity metrics. (2)
AgentActivityAvgEngageTime (2) ·
AgentActivityAvgHandleTime (2) ·
AgentActivityAvgHoldTime (2) ·
AgentActivityAvgWrapTime (2) ·
AgentActivityEngageTime (2) ·
AgentActivityHoldTime (2) ·
AgentActivityWrapTime (2) ·
OutboundContactAcgHandleTime (2) ·
OutboundContactAgentContactAvgPreviewTime (2) ·
OutboundContactAgentContactPreviewTime (2)
Showing below up to 4 results in range #1 to #4.
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