Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (2) ·
gpmAgentScore (2) ·
GPRActive (2) ·
IA_ACCEPTED_EVENTUALLY (2) ·
IA_ACTIVE_TIME (2) ·
IA_BUSY (2) ·
IA_BUSY_TIME (2) ·
IA_NOT_READY (2) ·
IA_NOT_READY_IN (2) ·
IA_NOT_READY_IN_TIME (2) ·
IA_NOT_READY_IN_TIME_PCT (2) ·
IA_NOT_READY_OUT (2) ·
IA_NOT_READY_OUT_TIME (2) ·
IA_NOT_READY_TIME (2) ·
IA_READY (2) ·
IA_STATE_RSN_NOT_READY (2) ·
IA_STATE_RSN_TIME_NOT_READY (2) ·
IA_WRAP_IN (2) ·
IA_WRAP_IN_TIME (2) ·
IA_WRAP_IXN (2) ·
IA_WRAP_OUT (2) ·
IA_WRAP_OUT_TIME (2) ·
IA_WRAP_TIME_IXN (2) ·
STATE_REASON (2) ·
STATE_REASON_TIME (2)
None (2) ·
AG2_I_AGENT_*.AGENT_SCORE (2) ·
AG2_I_AGENT_*.GPM_ACTIVE (2) ·
AG2_I_AGENT_[*].ACCEPTED_EVENTUALLY (2) ·
AG2_I_AGENT_[*].NOT_READY_IN (2) ·
AG2_I_AGENT_[*].NOT_READY_IN_TIME (2) ·
AG2_I_AGENT_[*].NOT_READY_OUT (2) ·
AG2_I_AGENT_[*].NOT_READY_OUT_TIME (2) ·
AG2_I_AGENT_[*].WRAP (2) ·
AG2_I_AGENT_[*].WRAP_IN (2) ·
AG2_I_AGENT_[*].WRAP_IN_TIME (2) ·
AG2_I_AGENT_[*].WRAP_OUT (2) ·
AG2_I_AGENT_[*].WRAP_OUT_TIME (2) ·
AG2_I_AGENT_[*].WRAP_TIME (2) ·
AG2_I_SESS_STATE_*.READY_TIME (2) ·
AG2_I_SESS_STATE_[*].ACTIVE_TIME (2) ·
AG2_I_SESS_STATE_[*].BUSY (2) ·
AG2_I_SESS_STATE_[*].BUSY_TIME (2) ·
AG2_I_SESS_STATE_[*].NOT_READY (2) ·
AG2_I_SESS_STATE_[*].NOT_READY_TIME (2) ·
AG2_I_SESS_STATE_[*].READY (2) ·
AG2_I_STATE_RSN_*.STATE_RSN (2) ·
AG2_I_STATE_RSN_[*].STATE_RSN (when State Type Code = “NOTREADY”) (2) ·
AG2_I_STATE_RSN_[*].STATE_RSN_TIME (when State Type Code = “NOTREADY”) (2) ·
Calculated based on AGT_I_MN_SESS_STATE.READY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. (2) ·
Calculated based on the AGT_I_MN_SESS_STATE.BUSY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. (2) ·
Calculated based on the AGT_I_MN_SESS_STATE.NOT_READY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. (2) ·
Calculated based onthe Not Ready In Time Interaction State and the Not Ready Time Summarized State metrics. (2) ·
SM_RES_STATE_REASON_FACT_GI2.TOTAL_DURATION (2)
None (2) ·
Agent Interaction State (2) ·
Agent Interval Based Report (2) ·
Agent Not Ready Reason Code Report (2) ·
Agent Not Ready Report (2) ·
Agent Omnichannel Activity Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Email Report (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Summary Activity Report (Interaction) (2) ·
Agent Task Dashboard (2) ·
Agent Utilization (2) ·
Agent Utilization Report (2) ·
Agent Wrap Report (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Active Time & Predictive) (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Supervisor Dashboard (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
AgentStateandReasonInteractionPredictiveRoutingActive (2) ·
AgentStateandReasonInteractionPredictiveRoutingAgentScore (2) ·
AgentStateandReasonInteractionStateAcceptedEventually (2) ·
AgentStateandReasonInteractionStateIxnWrap (2) ·
AgentStateandReasonInteractionStateIxnWrapTime (2) ·
AgentStateandReasonInteractionStateNotReadyIn (2) ·
AgentStateandReasonInteractionStateNotReadyInTime (2) ·
AgentStateandReasonInteractionStateNotReadyOut (2) ·
AgentStateandReasonInteractionStateNotReadyOutTime (2) ·
AgentStateandReasonInteractionStatePercentNotReadyInTime (2) ·
AgentStateandReasonInteractionStateWrapIn (2) ·
AgentStateandReasonInteractionStateWrapInTime (2) ·
AgentStateandReasonInteractionStateWrapOut (2) ·
AgentStateandReasonInteractionStateWrapOutTIme (2) ·
AgentStateandReasonSummarizedStateActiveTime (2) ·
AgentStateandReasonSummarizedStateBusy (2) ·
AgentStateandReasonSummarizedStateBusyTime (2) ·
AgentStateandReasonSummarizedStateNotReady (2) ·
AgentStateandReasonSummarizedStateNotReadyReasonCount (2) ·
AgentStateandReasonSummarizedStateNotReadyReasonTime (2) ·
AgentStateandReasonSummarizedStateNotReadyTime (2) ·
AgentStateandReasonSummarizedStateOmniWrapTime (2) ·
AgentStateandReasonSummarizedStatePercentOmniBusyTime (2) ·
AgentStateandReasonSummarizedStatePercentOmniNotReadyTime (2) ·
AgentStateandReasonSummarizedStatePercentOmniReadyTime (2) ·
AgentStateandReasonSummarizedStateReady (2) ·
AgentStateandReasonSummarizedStateReadyTime (2) ·
AgentStateandReasonSummarizedStateStateReason (2) ·
AgentStateandReasonSummarizedStateStateReasonTime (2) ·
AgentStateandReasonSummarizedStateWrapTime (2)
Showing below up to 2 results in range #1 to #2.
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