Drilldown: GCXI Metric
Use the filters below to narrow your results.
Agent (2) ·
Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > Detail > Ixn State (2) ·
Agent > Detail > Session (2) ·
Agent > Group Membership (2) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Summarized State (2) ·
Billing Data (2) ·
Business Attribute > BA Customer (2) ·
Business Attribute > BA Predictive Routing (2) ·
Callback (2) ·
Chat (2) ·
Chat > Agent (2) ·
Chat > Async (2) ·
Chat > Thread (2) ·
Designer (2) ·
Designer > Bot (2) ·
Designer > Session (2) ·
Designer > Session > Detail (2) ·
Designer > Session Block (2) ·
Designer > Survey (2) ·
iWD (2) ·
iWD > Agent (2) ·
iWD > Email (2) ·
iWD > Queue (2) ·
iWD > Service Objects (2) ·
Outbound Contact (2) ·
Queue (2) ·
Queue > Q Customer (2) ·
Service Objects (2)
None (14) ·
=??? (2) ·
AQ_AGENT_GROUP_COMBINATION (2) ·
AQ_QUEUE_GROUP_COMBINATION (2) ·
A_CA_DATE_TIME_KEY (2) ·
A_CONSULT_RECEIVED_ACCEPTED (2) ·
A_DATE_TIME_KEY (2) ·
A_GROUP_COMBINATION (2) ·
CB_SAVED_TIME_MIN (2) ·
IRSF_START_DATE_TIME_KEY (2) ·
Q_DATE_TIME_KEY (2) ·
Q_DATE_TIME_KEY_ABN (2) ·
Q_DATE_TIME_KEY_ANS (2) ·
Q_GROUP_COMBINATION (2) ·
Q_GROUP_COMBINATION_ABN (2) ·
Q_GROUP_COMBINATION_ACC (2) ·
SESS_GROUP_COMBINATION (2) ·
STATE_GROUP_COMBINATION (2) ·
STATE_REASON_START_DATE_TIME_KEY (2) ·
TIME_INT_VAL_01 (2) ·
TIME_INT_VAL_02 (2) ·
TIME_INT_VAL_03 (2) ·
TIME_INT_VAL_04 (2) ·
TIME_INT_VAL_05 (2) ·
TIME_INT_VAL_06 (2) ·
TIME_INT_VAL_07 (2) ·
TIME_INT_VAL_08 (2) ·
TIME_INT_VAL_09 (2) ·
TIME_INT_VAL_10 (2) ·
TIME_INT_VAL_11 (2) ·
TIME_INT_VAL_12 (2) ·
TIME_INT_VAL_13 (2) ·
TIME_INT_VAL_14 (2) ·
TIME_INT_VAL_15 (2) ·
TIME_INT_VAL_16 (2) ·
TIME_INT_VAL_17 (2) ·
TIME_INT_VAL_18 (2) ·
TIME_INT_VAL_19 (2) ·
T_DATE_TIME_KEY (2)
dbTable:
calculation:
None (20) ·
Agent Group Membership Details Report (2) ·
Agent Omnichannel Activity Report (2) ·
Application Duration Report (2) ·
Application Summary Report (2) ·
Assisted Service Interactions by Last Milestone Report (2) ·
Async Chat Dashboard (2) ·
Asynchronous Chat Dashboard (2) ·
Blocks Summary Report (2) ·
Bot Dashboard (2) ·
Capture Point Business Value Report (2) ·
Chat Agent Stats (2) ·
Chat Agents Stats (2) ·
Chat Engagement Report (2) ·
Chat Interaction Stats (2) ·
Chat Message Statistics Report (2) ·
Chat Session Report (2) ·
Chat Termination Report (2) ·
Customer Segment Service Level Report (2) ·
Inbound Intraday Email Process Report (2) ·
Inbound Voice Report (2) ·
Interactions Acceptance Report (2) ·
Intraday Process Report (2) ·
IVR Usage Report (2) ·
Milestone Summary Report (2) ·
Outbound Email Report (2) ·
Predictive Routing - Model Efficiency (2) ·
Predictive Routing Operational Report (2) ·
Queue Priority Range Report (2) ·
Resource Performance Dashboard (2) ·
Resource Performance Report (2) ·
Self-Service Statistics Report (2) ·
Sessions Handled by Bots (2) ·
Survey Answer Report (2) ·
Survey Statistics Report (2)
anchor:
Showing below up to 20 results in range #1 to #20.
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D
- Draft:PEC-REP/Library/GCXIPRGLibrary/AgentMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/BillingDataMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/ChatMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/IWDMetrics
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsMetrics