Drilldown: GCXI Metric
Use the filters below to narrow your results.
Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. (2) ·
Calculated as (Activity > Queue) Handle Time divided by the sum of Accepted Interactions and Received Consultations. (2) ·
Calculated as the sum of the Queue > Handle Time, Accepted Agent, and Consult Received Accepted metrics. (2)
Showing below up to 4 results in range #1 to #4.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)