Drilldown: GCXI Metric
GCXI Metric > displaysInFolder :
iWD > Email or
iWD > Queue
& usedIn:
Capture Point Task Duration Report
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None (2) ·
Calculated as Completed + Canceled (2) ·
Calculated as iWD > Finished Time / iWD > Finished. (2) ·
Calculated as Pre Source System Time / Finished. (2) ·
If "Finished Agent" metric is calculated: Accept Time / Finished Agent. Otherwise: Accept Time / Finished (2) ·
If "Finished Agent" metric is calculated: Handle Time / Finished Agent, otherwise: Handle Time / Finished (2)
Showing below up to 2 results in range #1 to #2.
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