Drilldown: GCXI Metric
Use the filters below to narrow your results.
internalMetricID:
dbTable:
None (12) ·
Calculated as AG2_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME plus AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME, or as AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME + AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME (2) ·
Calculated as AG2_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME plus AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME or as AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME plus AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2) ·
Calculated as Canceled - Canceled Autocompleted (2) ·
Calculated as Completed + Canceled (2) ·
Calculated as Completed - Completed Agent (2) ·
Calculated as Completed Overdue + Canceled Overdue (2) ·
Calculated as Engage Time divided by Accepted Agent metrics. (2) ·
Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations. (2) ·
Calculated as iWD > Finished / iWD > New (2) ·
Calculated as iWD > Finished Overdue / iWD > Finished (2) ·
Calculated as iWD > Finished Time / iWD > Finished. (2) ·
Calculated as Pre Source System Time / Finished. (2) ·
Calculated as Source System Time / Finished (2) ·
Calculated as the sum of AG2_AGENT_[*].CONSULT_RCV_WARM_ENGAGE_TIME and AG2_AGENT_[*].CONSULT_RCV_WARM_HOLD_TIME, or AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME and AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME (2) ·
Calculated as the sum of AG2_AGENT_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_[*].CONSULT_RECEIVED_HOLD_TIME, or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2) ·
Calculated based on the Engage Time, Hold Time, Wrap Time, Consult Received Time, Consult Received Wrap Time, Consult Received Warm Time activity metrics. (2) ·
Calculated based on the following metrics from the Queue folder: Engage Time, Wrap Time, Hold Time, Consult Received Time, and Consult Received Wrap Time, Consult Received Warm Time, and Consult Received Warm Wrap metrics.
Time Queue (2) ·
Calculated based on the Hold and Hold Time Activity metrics. (2) ·
Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics. (2) ·
Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics. (2) ·
Calculated based on the Queue > Accept Time and Queue > Accepted metrics. (2) ·
Calculated based on the Queue > Accepted Agent and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Accepted and Queue > Accepted Agent metrics. (2) ·
Calculated based on the Queue > Accepted in Threshold and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Consult Received Time, Consult Received Warm Time, Consult Received Accepted, and Consult Received Accepted Warm metrics. (2) ·
Calculated based on the Queue > Hold Time and Queue > Hold metrics. (2) ·
Calculated based on the Queue > Invite Time and Queue > Invite metrics. (2) ·
Calculated based on the Queue > Short Abandoned Waiting and Queue > Entered metrics. (2) ·
Calculated based on the Queue > Transfer Initiated Agent and Queue > Accepted Agent metrics. (2) ·
Calculated based on the Queue > Wrap Time and Queue > Wrap metrics. (2) ·
If "Finished Agent" metric is calculated: Accept Time / Finished Agent. Otherwise: Accept Time / Finished (2) ·
If "Finished Agent" metric is calculated: Accept To Complete Time / Finished Agent, otherwise: Accept To Complete Time / Finished (2) ·
If "Finished Agent" metric is calculated: Handle Time / Finished Agent, otherwise: Handle Time / Finished (2)
usedIn:
anchor:
Showing below up to 12 results in range #1 to #12.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics