Drilldown: GCXI Metric
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None (2) ·
A_CONSULT_INITIATED (2) ·
A_CONSULT_INITIATED_TIME (2) ·
A_CONSULT_INITIATED_TIME_AVG (2) ·
A_CONSULT_RECEIVED_TIME (2) ·
A_CONSULT_RECEIVED_TIME_AVG (2) ·
A_CONSULT_RESPONSES (2) ·
IA_CONSULT_RECEIVED_TIME_PCT (2) ·
QC_ACCEPTED_OTHER (2) ·
QC_CLEARED_STUCK (2) ·
QC_CONSULT_ACCEPTED (2) ·
QC_CONSULT_ACCEPTED_AGENT_THR (2) ·
QC_CONSULT_ACCEPTED_AGENT_TIME (2) ·
QC_CONSULT_ACCEPTED_THR (2) ·
QC_CONSULT_ACCEPTED_TIME (2) ·
QC_CONSULT_ACCEPTED_TIME_MAX (2) ·
QC_CONSULT_CLEARED (2) ·
QC_CONSULT_CLEARED_TIME (2) ·
QC_CONSULT_CLEARED_TIME_MAX (2) ·
QC_CONSULT_DISTRIBUTED (2) ·
QC_CONSULT_DISTRIBUTED_TIME (2) ·
QC_CONSULT_DISTRIBUTED_TIME_MAX (2) ·
QC_CONSULT_ENTERED (2) ·
QC_CONSULT_NOTACCEPTED (2) ·
QC_CONSULT_OFFERED (2) ·
QC_CONSULT_REDIRECTED (2) ·
QC_CONSULT_ROUTED_OTHER (2) ·
QC_CONSULT_TRANSFER_INIT_AGENT (2) ·
T_CONSULT_RCV_WARM_INVITE_TIME (2) ·
T_CONSULT_RECEIVED_ACCEPTED (2) ·
T_CONSULT_RECEIVED_ENGAGE_TIME (2) ·
T_CONSULT_RECEIVED_INVITE (2) ·
T_CONSULT_RECEIVED_INVITE_TIME (2) ·
T_CONSULT_RECEIVED_TIME (2) ·
T_CONSULT_RESPONSES (2)
dbTable:
None (6) ·
Caclulated based on the Queue > Consult Accepted and Queue > Consult Received Accepted metrics. (2) ·
Calcualted based on the Queue > Consult Entered and Queue > Consult Short Abandoned Waiting metrics. (2) ·
Calculated as the sum of AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME (2) ·
Calculated as the sum of AG2_ID_*.CONSULT_RECEIVED_ENGAGE_TIME plus AG2_ID_*.CONSULT_RECEIVED_HOLD_TIME. (2) ·
Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated based on the (Activity > Queue) Consult Initiated Time and Consult Initiated metrics. (2) ·
Calculated based on the (Activity > Queue) the Consult Received Time and Consult Received Accepted metrics. (2) ·
Calculated based on the Consult Initiated Time and Consult Initiated Activity metrics. (2) ·
Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. (2) ·
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. (2)
anchor:
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