Drilldown: GCXI Metric
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None (2) ·
AG2_AGENT_GRP_[*].ACCEPTED (2) ·
AG2_AGENT_GRP_[*].HOLD_TIME (2) ·
AG2_AGENT_GRP_[*].INVITE_TIME (2) ·
AG2_AGENT_GRP_[*].OFFERED (2) ·
AG2_AGENT_[*].ACCEPTED (2) ·
AG2_AGENT_[*].CONSULT_RECEIVED_ACCEPTED or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_ACCEPTED (2) ·
AG2_AGENT_[*].CONSULT_RECEIVED_WRAP_TIME or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_WRAP_TIME (2) ·
AG2_AGENT_[*].ENGAGE_TIME or AG2_AGENT_GRP_[*].ENGAGE_TIME (2) ·
AG2_AGENT_[*].HOLD or AG2_AGENT_GRP_[*].HOLD (2) ·
AG2_AGENT_[*].HOLD_TIME (2) ·
AG2_AGENT_[*].INVITE_TIME (2) ·
AG2_AGENT_[*].OFFERED (2)
Agent Activity (2) ·
Agent Conduct Report (2) ·
Agent Group Business Attribute Report (2) ·
Agent Group Interaction handling Report (2) ·
Agent Interaction Hierarchy Report (2) ·
Agent Interaction State (2) ·
Agent Interval Based Report (2) ·
Agent Outbound Campaign Report (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Agent Social Engagement Report (2) ·
Agent Summary Activity Report (Interaction) (2) ·
Agent Task Dashboard (2) ·
Agent Utilization Email Report (2) ·
Agent Utilization Report (2) ·
Predictive Routing Agent Dashboard (2) ·
Predictive Routing Agent Occupancy Report (Active Time & Predictive) (2) ·
Predictive Routing Agent Occupancy Report (Active Time and Predictive) (2) ·
Supervisor Dashboard (2) ·
Survey Statistics Report (2) ·
Task Routing Agent Activity (2) ·
Task Routing Agent Group Activity (2)
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