Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (2) ·
IWD_AGG_TASK_*.COMPL_TASK_COUNT (2) ·
IWD_AGG_TASK_AGENT_*.MAX_WORK_TIME (2) ·
IWD_AGG_TASK_AGENT_*.MIN_WORK_TIME (2) ·
IWD_AGG_TASK_EMAIL.CMPL_QA_REVIEW_COUNT (2) ·
IWD_AGG_TASK_EMAIL.CMPL_STANDARD_RESPONSE_COUNT (2) ·
IWD_AGG_TASK_EMAIL.CMPL_TASK_COUNT (2) ·
IWD_AGG_TASK_EMAIL.NEW_TASK_COUNT (2) ·
IWD_AGG_TASK_QUEUE_*.ENTERED_TASK_COUNT (2) ·
IWD_AGG_TASK_QUEUE_*.EXITED_TASK_COUNT (2)
None (2) ·
"iWD\Email\Sent" - "iWD\Email\Sent ACK" (2) ·
"iWD\Email\Sent" - "iWD\Email\Unsolicited" - "iWD\Email\Agent Reply" - "iWD\Email\Automated Reply" - "iWD\Email\Sent ACK" (2) ·
Calculated as iWD > Canceled Autocompleted / iWD > Finished (2) ·
Calculated as iWD > Completed Overdue / iWD > Completed (2) ·
Calculated as Canceled - Canceled Autocompleted (2) ·
Calculated as Completed + Canceled (2) ·
Calculated as Completed - Completed Agent (2) ·
Calculated as Completed Agent + Canceled Agent (2) ·
Calculated as Finished - Finished Agent (2) ·
Calculated as iWD > Email > Agent Reply - iWD > Email > Agent Reply QA Review (2) ·
Calculated as iWD > Email > Sent QA Review / iWD > Email > Sent without ACK (2) ·
If "Finished Agent" metric is calculated: Accept Time / Finished Agent. Otherwise: Accept Time / Finished (2) ·
If "Finished Agent" metric is calculated: Accept To Complete Time / Finished Agent, otherwise: Accept To Complete Time / Finished (2) ·
Sum("CMPL_QA_REVIEW_COUNT") (2) ·
Sum("CMPL_TASK_COUNT Standard Response") (2) ·
Sum("NEW_TASK_COUNT") (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundAcknowledgement", "CMPL_TASK_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_QA_REVIEW_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_TASK_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Type"@"Interaction Type" = "Outbound", "CMPL_TASK_COUNT", 0)) (2)
None (2) ·
Capture Point Business Value Report (2) ·
Capture Point Task Duration Report (2) ·
Customer Segment Service Level Report (2) ·
Inbound Intraday Email Process Report (2) ·
Intraday Process Report (2) ·
Outbound Email Report (2) ·
Queue Priority Range Report (2) ·
Resource Performance Dashboard (2) ·
Resource Performance Report (2) ·
Task Age Report (2)
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