Drilldown: GCXI Metric
GCXI Metric > dataType:
Number
& calculation :
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or
None
Use the filters below to narrow your results.
Agent (2) ·
Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > Detail > Ixn State (2) ·
Agent > Detail > Session (2) ·
Agent > Detail > State (2) ·
Agent > Group Membership (2) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) ·
Agent > State and Reason > Summarized State (2) ·
Business Attribute > BA Consults (2) ·
Business Attribute > BA Customer (2) ·
Business Attribute > BA Predictive Routing (2) ·
Callback (2) ·
Callback > Detail (2) ·
Chat > Agent (2) ·
Detail > Handling Attempt (2) ·
Detail > Handling Attempt > Handling Predictive Routing (2) ·
Detail > Transfer (2) ·
Outbound Contact (2) ·
Outbound Contact > Agent Contact (2) ·
Outbound Contact > Contact Attempt (2) ·
Queue (2) ·
Queue > Q Consults (2) ·
Queue > Q Customer (2) ·
Queue > Q Customer & Consults (2) ·
Queue > Q Customer & Consults > Abandoned Waiting ST1 (2) ·
Queue > Q Customer & Consults > Accepted Agent ST1 (2) ·
Queue > Queue Predictive Routing (2) ·
Service Objects (2)
None (16) ·
Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Summarized State (2) ·
Designer > Survey (2) ·
Outbound Contact > Agent Contact (4) ·
Outbound Contact > Contact Attempt (4) ·
Queue > Q Consults (2) ·
Queue > Q Customer (2)
internalMetricID:
dbTable:
usedIn:
anchor:
Showing below up to 16 results in range #1 to #16.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:PEC-REP/Library/GCXIPRGLibrary/AgentMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/ChatMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/DetailMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactMetrics
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsMetrics