Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (2) ·
"iWD\Email\Sent" - "iWD\Email\Sent ACK" (2) ·
"iWD\Email\Sent" - "iWD\Email\Unsolicited" - "iWD\Email\Agent Reply" - "iWD\Email\Automated Reply" - "iWD\Email\Sent ACK" (2) ·
Calculated as iWD > Canceled Autocompleted / iWD > Finished (2) ·
Calculated as iWD > Completed Overdue / iWD > Completed (2) ·
Calculated as Canceled - Canceled Autocompleted (2) ·
Calculated as Completed + Canceled (2) ·
Calculated as Completed - Completed Agent (2) ·
Calculated as Completed Agent + Canceled Agent (2) ·
Calculated as Finished - Finished Agent (2) ·
Calculated as iWD > Email > Agent Reply - iWD > Email > Agent Reply QA Review (2) ·
Calculated as iWD > Email > Sent QA Review / iWD > Email > Sent without ACK (2) ·
If "Finished Agent" metric is calculated: Accept Time / Finished Agent. Otherwise: Accept Time / Finished (2) ·
If "Finished Agent" metric is calculated: Accept To Complete Time / Finished Agent, otherwise: Accept To Complete Time / Finished (2) ·
Sum("CMPL_QA_REVIEW_COUNT") (2) ·
Sum("CMPL_TASK_COUNT Standard Response") (2) ·
Sum("NEW_TASK_COUNT") (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundAcknowledgement", "CMPL_TASK_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_QA_REVIEW_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_TASK_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Type"@"Interaction Type" = "Outbound", "CMPL_TASK_COUNT", 0)) (2)
iWDAvgAcceptTime (2) ·
iWDAvgAcceptToCompleteTime (2) ·
iWDCanceled (2) ·
iWDCanceledAgent (2) ·
iWDCanceledAutocompleted (2) ·
iWDCanceledNONAutocompleted (2) ·
iWDCanceledOverdue (2) ·
iWDCompleted (2) ·
iWDCompletedAgent (2) ·
iWDCompletedNONAgent (2) ·
iWDCompletedOverdue (2) ·
iWDEmailAgentReply (2) ·
iWDEmailAgentReplyQAReview (2) ·
iWDEmailAgentReplywithoutQAReview (2) ·
iWDEmailAutomatedReply (2) ·
iWDEmailNew (2) ·
iWDEmailOther (2) ·
iWDEmailPercentSentQAReview (2) ·
iWDEmailSent (2) ·
iWDEmailSentACK (2) ·
iWDEmailSentQAReview (2) ·
iWDEmailSentwithoutACK (2) ·
iWDEmailStandardResponse (2) ·
iWDEmailUnsolicited (2) ·
iWDEmailUnsolicitedQAReview (2) ·
iWDFinished (2) ·
iWDFinishedAgent (2) ·
iWDFinishedWithoutAgent (2) ·
iWDPercentCanceledAutocompleted (2) ·
iWDPercentCompletedOverdue (2) ·
iWDServicePending (2) ·
iWDServicePendingOverdue (2)
Showing below up to 2 results in range #1 to #2.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)