Drilldown: GCXI Metric
GCXI Metric > calculation :
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or
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Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > State and Reason > Summarized State (2) ·
iWD > Capture (2) ·
iWD > Classification (2) ·
iWD > Email (2) ·
iWD > Queue (2) ·
Outbound Contact > Agent Contact (4) ·
Outbound Contact > Contact Attempt (2) ·
Queue > Q Consults (2) ·
Queue > Q Customer (2)
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Showing below up to 22 results in range #1 to #22.
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D
- Draft:PEC-REP/Library/GCXIPRGLibrary/AgentMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/ChatMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/DetailMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/IWDMetrics
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsMetrics