Drilldown: GCXI Metric
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Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > State and Reason > Interaction State (2) ·
Business Attribute > BA Consults (2) ·
Business Attribute > BA Customer (2) ·
Callback (2) ·
Callback > Detail (2) ·
Detail > Handling Attempt (2) ·
Detail > Transfer (2) ·
Outbound Contact (2) ·
Outbound Contact > Agent Contact (2) ·
Outbound Contact > Contact Attempt (2) ·
Queue (2) ·
Queue > Q Consults (2) ·
Queue > Q Customer (2) ·
Queue > Q Customer & Consults > Abandoned Waiting ST1 (2)
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None (10) ·
Abandon Delay Report (2) ·
Agent Activity (2) ·
Agent Conduct Report (2) ·
Agent Group Business Attribute Report (2) ·
Agent Group Interaction Handling Report (2) ·
Agent Interval Based Report (2) ·
Agent Outbound Campaign Report (4) ·
Agent Performance Dashboard (2) ·
Agent Queue Report (2) ·
Agent Report (2) ·
Agent Summary Activity Report (Interaction) (2) ·
Agent Task Dashboard (2) ·
Agent Utilization (2) ·
Agent Utilization Report (2) ·
Agent Wrap Report (2) ·
Callback Details Report (2) ·
Callback Summary Report (2) ·
Campaign Callbacks Summary Report (2) ·
Campaign Summary Report (4) ·
Contact Center Dashboard (2) ·
Contact Center Report (2) ·
Contact List Effectiveness Report (2) ·
Interaction Handling Attempt Report (2) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Interaction Volume Business Attribute Report (2) ·
Interaction Volume Business Result Report (2) ·
Pre-Agent Termination Report (2) ·
Queue Dashboard (2) ·
Queue Outline Report (2) ·
Queue Report (2) ·
Queue Summary Report (2) ·
Supervisor Dashboard (2) ·
Task Routing Agent Activity (2) ·
Task Routing Agent Group Activity (2) ·
Transfer Detail Report (2)
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D
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics