Drilldown: GCXI Metric
Use the filters below to narrow your results.
A_ABANDONED_INVITING (2) ·
A_AGENT_DISCONNECT_FIRST (2) ·
QC_CONSULT_ABANDONED (2) ·
QC_CONSULT_ABANDONED_INVITE (2) ·
QC_CONSULT_ABANDONED_SHORT (2) ·
QC_CONSULT_ABANDONED_STANDARD (2) ·
QC_CONSULT_ABANDONED_STANDARD_TIME (2) ·
QC_CONSULT_ABANDONED_TIME (2) ·
QC_CONSULT_ABANDONED_TIME_MAX (2) ·
Q_ABANDONED (2) ·
Q_ABANDONED_INVITE (2) ·
Q_ABANDONED_SHORT (2) ·
Q_ABANDONED_STANDARD (2) ·
Q_ABANDONED_STANDARD_TIME (2) ·
Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1, Q_ABANDONED_STI_2, and so on) (2) ·
Q_ABANDONED_TIME (2) ·
Q_ABANDONED_TIME_MAX (2) ·
T_ABANDONED (2) ·
T_ABANDONED_INVITING (2) ·
T_ABANDONED_TIME (2) ·
T_ABANDONED_TIME_MAX (2)
dbTable:
None (4) ·
Abandon Delay Report (2) ·
Agent Conduct Report (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Campaign Summary Report (2) ·
Contact Center Dashboard (2) ·
Contact Center Report (2) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Interaction Volume Business Attribute Report (2) ·
Interaction Volume Business Result Report (2) ·
Pre-Agent Termination Report (2) ·
Queue Dashboard (2) ·
Queue Outline Report (2) ·
Queue Report (2) ·
Queue Summary Report (2)
AgentActivityAgentDisconnectFirst (2) ·
AgentActivityQueueAbandonedInviting (2) ·
AgentActivityQueueAgentDisconnectFirst (2) ·
BusinessAttributeBACustomerAbandonedInviting (2) ·
BusinessAttributeBACustomerAbandonedWaiting (2) ·
BusinessAttributeBACustomerAbandonedWaiting_Time (2) ·
BusinessAttributeBACustomerMaxAbandonedWaitingTime (2) ·
QueueAbandonedInviting (2) ·
QueueAbandonedWaiting (2) ·
QueueAbandonedWaitingTime (2) ·
QueueConsultsConsultAbandonedInviting (2) ·
QueueConsultsConsultAbandonedWaiting (2) ·
QueueConsultsConsultAbandonedWaitingTime (2) ·
QueueConsultsConsultShortAbandonedWaiting (2) ·
QueueConsultsConsultStandardAbandonedWaiting (2) ·
QueueConsultsConsultStandardAbandonedWaitingTime (2) ·
QueueConsultsMaxConsultAbandonedWaitingTime (2) ·
QueueConsultsMaxConsultAbandonedWaitingTimeFmt (2) ·
QueueCustomerAndConsultsAbandonedWaitingAbandonedWaitingST120 (2) ·
QueueCustomerStandardAbandonedWaiting (2) ·
QueueMaxAbandonedWaitingTime (2) ·
QueueMaxAbandonedWaitingTimeFmt (2) ·
QueueShortAbandonedWaiting (2) ·
QueueStandardAbandonedWaitingTime (2)
Showing below up to 6 results in range #1 to #6.
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