Drilldown: GCXI Metric
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None (2) ·
A_CONSULT_INITIATED (2) ·
A_CONSULT_INITIATED_TIME (2) ·
A_CONSULT_RECEIVED_ACCEPTED (2) ·
A_CONSULT_RESPONSES (2) ·
QC_CLEARED_STUCK (2) ·
QC_CONSULT_ACCEPTED (2) ·
QC_CONSULT_ACCEPTED_AGENT_THR (2) ·
QC_CONSULT_ACCEPTED_AGENT_TIME (2) ·
QC_CONSULT_ACCEPTED_THR (2) ·
QC_CONSULT_ACCEPTED_TIME (2) ·
QC_CONSULT_ACCEPTED_TIME_MAX (2) ·
QC_CONSULT_CLEARED (2) ·
QC_CONSULT_CLEARED_TIME (2) ·
QC_CONSULT_CLEARED_TIME_MAX (2) ·
QC_CONSULT_DISTRIBUTED (2) ·
QC_CONSULT_DISTRIBUTED_TIME (2) ·
QC_CONSULT_DISTRIBUTED_TIME_MAX (2) ·
QC_CONSULT_ENTERED (2) ·
QC_CONSULT_RCV_WARM_INVITE_TIME (2) ·
QC_CONSULT_RECEIVED_ACCEPTED (2) ·
QC_CONSULT_RECEIVED_ENGAGE_TIME (2) ·
QC_CONSULT_RECEIVED_INVITE (2) ·
QC_CONSULT_RECEIVED_INVITE_TIME (2) ·
QC_CONSULT_REDIRECTED (2) ·
QC_CONSULT_ROUTED_OTHER (2) ·
QC_CONSULT_TRANSFER_INIT_AGENT (2) ·
T_CONSULT_RCV_WARM_INVITE_TIME (2) ·
T_CONSULT_RECEIVED_ACCEPTED (2) ·
T_CONSULT_RECEIVED_ENGAGE_TIME (2) ·
T_CONSULT_RECEIVED_INVITE (2) ·
T_CONSULT_RECEIVED_INVITE_TIME (2) ·
T_CONSULT_RESPONSES (2)
dbTable:
AgentActivityConsultInitiated (2) ·
AgentActivityConsultInitiatedTime (2) ·
AgentActivityConsultReceivedAccepted (2) ·
AgentActivityConsultResponses (2) ·
AgentActivityQueueConsultInitiated (2) ·
AgentActivityQueueConsultInitiatedTime (2) ·
AgentActivityQueueConsultResponses (2) ·
BusinessAttributeBAConsultsConsultReceivedAccepted (2) ·
BusinessAttributeBAConsultsConsultReceivedEngageTime (2) ·
BusinessAttributeBAConsultsConsultReceivedInvite (2) ·
BusinessAttributeBAConsultsConsultReceivedInviteTime (2) ·
BusinessAttributeBAConsultsConsultReceivedInviteWarmTime (2) ·
BusinessAttributeBAConsultsConsultResponses (2) ·
QueueConsultReceivedAccepted (2) ·
QueueConsultReceivedEngageTime (2) ·
QueueConsultReceivedInvite (2) ·
QueueConsultReceivedInviteTime (2) ·
QueueConsultReceivedInviteWarmTime (2) ·
QueueConsultsConsultAccepted (2) ·
QueueConsultsConsultAcceptedAgentinThreshold (2) ·
QueueConsultsConsultAcceptedinThreshold (2) ·
QueueConsultsConsultAcceptTime (2) ·
QueueConsultsConsultAcceptTimeAgent (2) ·
QueueConsultsConsultCleared (2) ·
QueueConsultsConsultClearTime (2) ·
QueueConsultsConsultDistributed (2) ·
QueueConsultsConsultDistributeTime (2) ·
QueueConsultsConsultEntered (2) ·
QueueConsultsConsultRedirected (2) ·
QueueConsultsConsultRoutedOther (2) ·
QueueConsultsConsultStuck (2) ·
QueueConsultsConsultTransferInitiatedAgent (2) ·
QueueConsultsCustomerMaxConsultClearTime (2) ·
QueueConsultsMaxConsultAcceptTime (2) ·
QueueConsultsMaxConsultAcceptTimeFmt (2) ·
QueueConsultsMaxConsultClearTimeFmt (2) ·
QueueConsultsMaxConsultDistributeTime (2) ·
QueueConsultsMaxConsultDistributeTimeFmt (2)
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