Drilldown: GCXI Attribute

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GCXI Attribute > usedIn : Chat Agent Stats or Predictive Routing Detail Report or None

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folder:
Agent (2) · Agent > Detail > Ixn State (2) · Agent > Detail > State (2) · Agent > Group Membership (2) · Agent > State and Reason (2) · Billing Data (2) · Business Attribute (2) · Callback (2) · Callback > Detail (2) · Chat (2) · Chat > Thread (2) · Chat Bot (2) · Co-browse (2) · Designer (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Handling Attempt > Handling User Data Example (2) · Detail > Transfer (2) · Detail > Transfer > Target User Data Example (2) · iWD (2) · iWD > Age (2) · iWD > Email (2) · iWD > Service Objects (2) · iWD > Time (2) · Outbound Contact (2) · Predictive Routing (2) · Queue (2) · Service Objects (2) · Time (2) · User Data Call Survey (2) · User Data Example (2)
displaysInFolder:
None (30) · Agent > Activity (6) · Agent > Activity > Activity Call Survey (2) · Agent > Activity > Activity User Data Example (2) · Agent > Detail > State (2) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (4) · Business Attribute (2) · Business Attribute > BA Call Survey (2) · Business Attribute > BA Predictive Routing (2) · Business Attribute > BA User Data Example (2) · Chat > Agent (2) · Co-browse (2) · Designer > Bot (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Detail > Handling Attempt > Handling Predictive Routing (4) · Detail > Handling Attempt > Handling User Data Example (2) · Detail > Transfer (2) · Detail > Transfer > Source User Data Example (2) · iWD > Age (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (8) · Outbound Contact > Agent Contact > Agent Contact User Data Example (2) · Outbound Contact > Contact Attempt (6) · Outbound Contact > Contact Attempt > Contact Attempt User Data Example (2) · Queue (4) · Queue > Queue Predictive Routing (2) · Queue > Queue User Data Example (2)
displaysInFolder Cloud:
None (34) · "none" (2)
displaysInFolder Premise:
None (34)
dataType:
None (16) · Char (2) · Character (12) · Date (2) · Datetime (6) · Number (16) · Text (26)
form:
None (34) · Bail Out Milestone (2) · Bail Out Milestone Path (2) · CallTypeDESC (2) · Country Code (2) · Custom Dimension Attribute 1 (2) · Custom Dimension Attribute 2 (2) · Custom Dimension Attribute 3 (2) · Custom Dimension Attribute 4 (2) · Custom Dimension Attribute 5 (2) · Group Name (2) · ID (4) · Last Agent Name (2) · Last Milestone Path (2) · Media Name Code (2) · Media Type (2) · QA Review Disposition Code (2) · Source Last VQueue Type (2) · Target Last VQueue Type (2) · User Disposition Type (2) · Workbin Name (2)
lov:
None (24) · agentgroup_lov (2) · callbackchannel_lov (2) · customersegment_lov (2) · daterange_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · hour_lov (2) · interactiontype_lov (4) · none (12) · queueandnone_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (28) · ?? (2) · ??? (8) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) · CAL_DATE (4) · CB_CONNECT_ORDER (2) · CB_DIAL_DIALOG_RESULT (2) · CB_FINAL_DIAL_RESULT (2) · CB_FINAL_TARGET (2) · CB_OFFER_TIMING (2) · DATE_RANGE (2) · F_DAY, DAY (2) · F_MONTH, MONTH (2) · F_QRTR, QRTR (4) · F_SUBHR, SUBHR (2) · F_YEAR, YEAR (4) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · IRSF_END_TS_TIME (2) · IRSF_START_TS_TIME (2) · IRSF_STATE (2) · MONTH_YEAR_AGO (4) · MONTH_YEAR_NEXT (4) · Q_GROUP_COMBINATION_KEY (2) · Q_WORKBIN_OWNER_NAME (2) · Q_WORKBIN_TYPE_CODE, Q_WORKBIN_RESOURCE_NAME (2) · STATE_END_TS_TIME (2)
dbTable:
None (10) · DATE_TIME.LABEL_YYYY_QQ (4) · DATE_TIME_YEAR_NEXT.LABEL_YYYY_MM (4) · DATE_TIME_YEAR_AGO.LABEL_YYYY_MM (4) · DATE_TIME.LABEL_YYYY (4)
Other values:
usedIn: (Click arrow to add another value)
cloud:
None (4) · no (4) · yes (30)
premise:
None (4) · no (2) · yes (32)
project:
None (34)
notproject:
None (34)
anchor:
Other values:

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