Drilldown: GCXI Attribute

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GCXI Attribute > usedIn : Agent Group Queue Business Attribute Report or Agent Outbound Campaign Report or Agent Utilization Report or Predictive Routing Queue Statistics Report

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folder:
Agent (2) · Business Attribute (2) · Outbound Contact (2) · Predictive Routing (2) · Queue (2) · Service Objects (2) · Time (2)
displaysInFolder:
None (4) · Agent > Activity (6) · Agent > Activity > Queue (2) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (4) · Billing Data (2) · Business Attribute (2) · Business Attribute > BA Predictive Routing (2) · Chat > Agent (2) · Detail > Handling Attempt > Handling Predictive Routing (4) · Detail > Transfer (2) · Outbound Contact > Agent Contact (8) · Outbound Contact > Contact Attempt (6) · Queue (4) · Queue > Queue Predictive Routing (2)
displaysInFolder Cloud:
None (14)
displaysInFolder Premise:
None (14)
dataType:
None (4) · Character (8) · Text (8)
form:
None (12) · Employee ID (2) · First Name (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · Queue Type (2) · User Name (2)
lov:
None (4) · agentgroup_lov (2) · campaignname_lov (2) · customersegment_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactiontype_lov (2) · none (2) · queue_lov (2) · servicetype_lov (2)
internalMetricID:
None (6) · ??? (3) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) · F_DAY, DAY (2) · F_MONTH, MONTH (2) · Q_QUEUE (2)
dbTable:
'NO_VALUE')) (2) · 'UNKNOWN' (2) · ag2_-_mn*.tenant_key (2) · ag2_agent*.tenant_key (2) · ag2_agent_bgs_session*.tenant_key (2) · ag2_agent_campaign*.tenant_key (2) · ag2_campaign*.tenant_key (2) · ag2_chat_agent*.tenant_key (2) · ag2_chat_stat*.tenant_key (2) · ag2_id*.tenant_key (2) · ag2_i_sess*.tenant_key (2) · ag2_i_state*.tenant_key (2) · ag2_queue*.tenant_key (2) · CAMPAIGN.CAMPAIGN_NAME (2) · DATE_TIME.LABEL_YYYY_MM (2) · DATE_TIME.LABEL_YYYY_MM_DD (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM_DD (2) · GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · GPM_RESULT.GPM_RESULT (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2)
usedIn: (Click arrow to add another value)
cloud:
yes (14)
premise:
yes (14)
project:
None (14)
notproject:
None (14)
anchor:
AgentAgentGroup (2) · AgentAgentName (2) · BusinessAttributeBusinessResult (2) · BusinessAttributeCustomerSegment (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceType (2) · OutboundContactCampaign (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2) · PredictiveRoutingResult (2) · QueueQueue (2) · ServiceObjectsMediaType (2) · ServiceObjectsTenant (2) · TimeDay (2) · TimeMonth (2)

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