Drilldown: GCXI Attribute

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GCXI Attribute > usedIn : Agent Group Queue Business Attribute Report or Agent Not Ready Report or Agent Utilization Report or Chat Engagement Report or Interaction Handling Attempt Report

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folder:
Agent (2) · Agent > Detail > Ixn State (2) · Business Attribute (2) · Chat (2) · Co-browse (2) · Designer > Session > Detail (2) · Detail > Handling Attempt (2) · Queue (2) · Service Objects (2) · Time (2)
displaysInFolder:
None (14) · Agent > Activity (6) · Agent > Activity > Queue (2) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Business Attribute (2) · Chat > Agent (2) · Co-browse (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (4) · Outbound Contact > Agent Contact (6) · Outbound Contact > Contact Attempt (4) · Queue (4)
displaysInFolder Cloud:
None (18)
displaysInFolder Premise:
None (18)
dataType:
None (2) · Character (10) · Date (2) · Datetime (4) · Number (8) · Text (10)
form:
None (16) · Employee ID (2) · First Name (2) · Handling Resource Type (2) · Last Name (2) · Last VQueue Type (2) · Media Name Code (2) · Media Type (2) · Queue Type (2) · State Type (2) · Strategy Type (2) · User Name (2)
lov:
None (10) · agentgroup_lov (2) · customersegment_lov (2) · daterange_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · hour_lov (2) · interactiontype_lov (2) · none (6) · queueandnone_lov (2) · queue_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (14) · ??? (3) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) · DATE_RANGE (2) · F_DAY, DAY (2) · F_HOUR, HOUR (2) · F_MONTH, MONTH (2) · GROUP_COMBINATION_KEY (2) · IRF_START_DATE_TIME_KEY (2) · IRSF_ADD_INFO (2) · Q_QUEUE (2)
dbTable:
None (4) · INTERACTION_FACT_GI2.END_TS_TIME (4) · INTERACTION_FACT_GI2.START_DATE_TIME_KEY (4)
Other values:
usedIn: (Click arrow to add another value)
cloud:
yes (18)
premise:
yes (18)
project:
None (18)
notproject:
None (18)
anchor:
Other values:

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