Drilldown: GCXI Attribute
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- AppSection (42)
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GCXI Attribute > usedIn :
Agent Group Queue Business Attribute Report or
Agent Not Ready Report or
Agent Utilization Report or
Chat Engagement Report or
Interaction Handling Attempt Report
Use the filters below to narrow your results.
None (14) ·
Agent > Activity (6) ·
Agent > Activity > Queue (2) ·
Agent > State and Reason (4) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) ·
Billing Data (2) ·
Business Attribute (2) ·
Chat > Agent (2) ·
Co-browse (2) ·
Detail > Handling Attempt > Handling Predictive Routing (2) ·
Detail > Transfer (4) ·
Outbound Contact > Agent Contact (6) ·
Outbound Contact > Contact Attempt (4) ·
Queue (4)
None (10) ·
agentgroup_lov (2) ·
customersegment_lov (2) ·
daterange_lov (2) ·
Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) ·
Dynamically generated from information that describes the configuration of business results in your contact center. (2) ·
hour_lov (2) ·
interactiontype_lov (2) ·
none (6) ·
queueandnone_lov (2) ·
queue_lov (2) ·
servicesubtype_lov (2) ·
servicetype_lov (2)
None (14) ·
??? (3) ·
A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) ·
A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) ·
A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) ·
A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) ·
A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) ·
DATE_RANGE (2) ·
F_DAY, DAY (2) ·
F_HOUR, HOUR (2) ·
F_MONTH, MONTH (2) ·
GROUP_COMBINATION_KEY (2) ·
IRF_START_DATE_TIME_KEY (2) ·
IRSF_ADD_INFO (2) ·
Q_QUEUE (2)
dbTable:
anchor:
Showing below up to 18 results in range #1 to #18.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/ChatAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/TimeAttributes