Drilldown: GCXI Attribute

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GCXI Attribute > usedIn : Agent Group Queue Business Attribute Report or Agent Login-Logout Details Report or Agent Not Ready Report

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folder:
Agent (2) · Agent > Detail > Session (2) · Business Attribute (2) · Queue (2) · Service Objects (2) · Time (2)
displaysInFolder:
None (6) · Agent > Activity (6) · Agent > Activity > Queue (2) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Business Attribute (2) · Chat > Agent (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (6) · Outbound Contact > Contact Attempt (4) · Queue (4)
displaysInFolder Cloud:
None (10)
displaysInFolder Premise:
None (10)
dataType:
None (2) · Character (8) · Datetime (2) · Number (4) · Text (6)
form:
None (8) · Employee ID (2) · First Name (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · Queue Type (2) · User Name (2)
lov:
None (4) · agentgroup_lov (2) · customersegment_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · hour_lov (2) · interactiontype_lov (2) · none (2) · queue_lov (2) · servicetype_lov (2)
internalMetricID:
None (6) · ??? (1) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) · F_HOUR, HOUR (2) · F_MONTH, MONTH (2) · GROUP_COMBINATION_KEY (2) · Q_QUEUE (2) · SESS_ACTIVE_FLAG (2) · SESS_END_TS_TIME (2) · SESS_SESSION_FACT_KEY (2) · SESS_START_TS_TIME (2)
dbTable:
Other values:
usedIn: (Click arrow to add another value)
cloud:
yes (10)
premise:
yes (10)
project:
None (10)
notproject:
None (10)
anchor:
AgentAgentGroup (2) · AgentAgentName (2) · AgentDetailSessionActive (2) · AgentDetailSessionEndTimestamp (2) · AgentDetailSessionSessionKey (2) · AgentDetailSessionStartTimestamp (2) · AgentGroupCombinationKey (2) · BusinessAttributeBusinessResult (2) · BusinessAttributeCustomerSegment (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceType (2) · QueueQueue (2) · ServiceObjectsMediaType (2) · ServiceObjectsTenant (2) · TimeHour (2) · TimeMonth (2) · TimeStartDateTimeKey (2)

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