Drilldown: GCXI Attribute

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GCXI Attribute > usedIn : Agent Group or Agent Wrap Report or Callback Details Report

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folder:
Agent (2) · Business Attribute (2) · Callback > Detail (2) · Queue (2) · Service Objects (2) · Time (2)
displaysInFolder:
None (10) · Agent > Activity (4) · Agent > Activity > Queue (2) · Agent > State and Reason (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Chat > Agent (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (4) · Queue (2)
displaysInFolder Cloud:
None (12)
displaysInFolder Premise:
None (12)
dataType:
None (4) · Character (4) · Number (6) · Text (6)
form:
None (12) · Employee ID (2) · First Name (2) · Last Name (2) · Queue Type (2) · User Name (2)
lov:
None (8) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · hour_lov (2) · interactiontype_lov (2) · none (2) · queue_lov (2)
internalMetricID:
None (9) · ??? (1) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · CBF_CUSTOMER_NUMBER (2) · CBF_SERVICE_ID (2) · F_HOUR, HOUR (2) · GROUP_COMBINATION_KEY (2) · Q_QUEUE (2)
dbTable:
None (2) · AG2_*.DATE_TIME_KEY (2) · ag2_-_mn*.tenant_key (2) · ag2_agent*.tenant_key (2) · AG2_AGENT_*.GROUP_COMBINATION_KEY (2) · ag2_agent_bgs_session*.tenant_key (2) · ag2_agent_campaign*.tenant_key (2) · AG2_AGENT_CAMPAIGN_*.GROUP_COMBINATION_KEY (2) · AG2_AGENT_QUEUE_*.AGENT_GROUP_COMBINATION_KEY (2) · ag2_campaign*.tenant_key (2) · ag2_chat_agent*.tenant_key (2) · AG2_CHAT_AGENT_*.GROUP_COMBINATION_KEY (2) · ag2_chat_stat*.tenant_key (2) · ag2_id*.tenant_key (2) · AG2_I_AGENT_*.GROUP_COMBINATION_KEY (2) · AG2_I_MN_*.GROUP_COMBINATION_KEY (2) · ag2_i_sess*.tenant_key (2) · AG2_I_SESS_*.GROUP_COMBINATION_KEY (2) · ag2_i_state*.tenant_key (2) · AG2_I_STATE_*.GROUP_COMBINATION_KEY (2) · ag2_queue*.tenant_key (2) · AG2_SDR_SURVEY_*.GROUP_COMBINATION_KEY (2) · CALLBACK_DIM_4.DIAL_IGNORING_AVAILABILITY (2) · CALLBACK_DIM_4.ID (2) · CALLBACK_FACT_GI2.CALLBACK_DIM_4_KEY (2) · CALLBACK_FACT_GI2.CUSTOMER_PHONE_NUMBER (2) · CALLBACK_FACT_GI2.FINAL_RECORD (2) · CALLBACK_FACT_GI2.SERVICE_ID (2) · DATE_TIME.LABEL_YYYY_MM_DD_HH24 (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24 (2) · IF_IRF_GPM_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2) · SM_RES_SESSION_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · SM_RES_STATE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · _SM_RES_STATE_FACT.RESOURCE_GROUP_COMBINATION_KEY (2)
usedIn: (Click arrow to add another value)
cloud:
yes (12)
premise:
yes (12)
project:
None (12)
notproject:
None (12)
anchor:
AgentAgentName (2) · AgentGroupCombinationKey (2) · BusinessAttributeInteractionType (2) · CallbackDetailCallbackDim4Key (2) · CallbackDetailCustomerPhoneNumber (2) · CallbackDetailFinal (2) · CallbackDetailForcedDialed (2) · CallbackDetailServiceID (2) · QueueQueue (2) · QueueQueueKey (2) · ServiceObjectsTenant (2) · TimeHour (2) · TimeStartDateTimeKey (2)

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