Drilldown: GCXI Attribute

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GCXI Attribute > usedIn : Activity Summary Report or Agent Summary Activity Report (Interaction) or Speed of Accept (hours) Report

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folder:
Agent (2) · Business Attribute (2) · Designer > Activity (2) · Queue (2) · Service Objects (2) · Time (2)
displaysInFolder:
None (6) · Agent > Activity (6) · Agent > Activity > Queue (2) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Business Attribute (2) · Chat > Agent (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (6) · Outbound Contact > Contact Attempt (2) · Queue (4)
displaysInFolder Cloud:
None (12)
displaysInFolder Premise:
None (12)
dataType:
None (4) · Character (4) · Text (6)
form:
None (8) · Employee ID (2) · First Name (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · Queue Type (2) · User Name (2)
lov:
None (4) · daterange_lov (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactiontype_lov (2) · none (2) · queue_lov (2)
internalMetricID:
None (6) · ??? (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · DATE_RANGE (2) · F_DAY, DAY (2) · Q_QUEUE (2)
dbTable:
ag2_-_mn*.tenant_key (2) · ag2_agent*.tenant_key (2) · ag2_agent_bgs_session*.tenant_key (2) · ag2_agent_campaign*.tenant_key (2) · ag2_campaign*.tenant_key (2) · ag2_chat_agent*.tenant_key (2) · ag2_chat_stat*.tenant_key (2) · ag2_id*.tenant_key (2) · ag2_i_sess*.tenant_key (2) · ag2_i_state*.tenant_key (2) · ag2_queue*.tenant_key (2) · ag2_queue_abn*.time_range_key (2) · ag2_queue_acc*.time_range_key (2) · agr_scfg (2) · DATE_TIME.LABEL_YYYY_MM_DD (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM_DD (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RELATIVE_RANGE.RANGE_NAME (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2) · scfg_key (2) · SDR_ACTIVITY.NAME (2)
usedIn: (Click arrow to add another value)
cloud:
yes (12)
premise:
yes (12)
project:
None (12)
notproject:
None (12)
anchor:
AgentAgentName (2) · BusinessAttributeInteractionType (2) · DesignerActivityActivity (2) · QueueQueue (2) · ServiceObjectsMediaType (2) · ServiceObjectsTenant (2) · ServiceObjectsTimeRangeKey (2) · TimeDateRange (2) · TimeDay (2)

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