Drilldown: GCXI Attribute

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GCXI Attribute > dataType: Text & lov: None

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folder:
Agent > Detail > Ixn State (2) · Agent > Detail > State (2) · Agent > State and Reason (2) · Billing Data (2) · Callback (2) · Callback > Detail (2) · Chat (2) · Chat > Thread (2) · Chat Bot (2) · Co-browse (2) · Designer (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Designer > Survey (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · iWD > Service Objects (2) · iWD > Time (2) · Predictive Routing (2) · Service Objects (2)
displaysInFolder:
None (20) · Agent > Activity (2) · Agent > Detail > State (2) · Agent > State and Reason (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Business Attribute (2) · Business Attribute > BA Predictive Routing (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · iWD > Agent (2) · Outbound Contact > Agent Contact (2) · Outbound Contact > Contact Attempt (2) · Queue (2) · Queue > Queue Predictive Routing (2)
displaysInFolder Cloud:
None (20)
displaysInFolder Premise:
None (20)
dataType: (Click arrow to add another value)
form:
None (20) · Agent Name (2) · Employee ID (2) · Final Disposition Type (2) · First Name (2) · Language Code (2) · Last Milestone Path (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · Milestone Name (2) · Milestone Path (2) · Priority Range 10 (2) · Priority Range 100 (2) · Priority Range 1000 (2) · Priority Range 5 (2) · Priority Range 50 (2) · Priority Range 500 (2) · State Type Code (2) · User Disposition Type (2) · User Name (2)
lov: (Click arrow to add another value)
internalMetricID:
None (18) · ??? (4) · CBF_CUSTOMER_NUMBER (2) · CBF_SERVICE_ID (2) · CB_CONNECT_ORDER (2) · CB_FINAL_TARGET (2) · CB_OFFER_TIMING (2) · IA_STATE_NAME (2) · IRSF_STATE (2) · STATE_REASON_CODE, IA_REASON_CODE (2) · STATE_STATE (2)
dbTable:
None (4)
Other values:
usedIn:
None (16) · Agent State Details Report (4) · Interaction Handling Attempt Report (4) · Co-browse Detail Report (4) · Chat Session Report (4) · Chat Interaction Stats (4) · Chat Engagement Report (4) · Chat Agent Stats (4) · Predictive Routing AB Testing Report (4) · Predictive Routing AB Testing Report (Hour) (4) · Predictive Routing Agent Occupancy (4) · Predictive Routing Operational Report (4) · Predictive Routing Queue Statistics Report (4) · Predictive Routing Detail Report (4) · Agent Not Ready Reason Code Report (4)
Other values:
cloud:
None (4) · no (4) · yes (14)
premise:
None (4) · no (2) · yes (16)
project:
None (20)
notproject:
None (20)
anchor:
Other values:

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