Drilldown: GCXI Attribute

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GCXI Attribute > lov : categoryname_lov or clactionabilitycategory, name_lov or daterange_lov or interactiontype_lov or queue_lov

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folder:
Agent > Detail > Ixn State (2) · Business Attribute (2) · Callback (2) · Detail > Transfer (2) · Queue (2) · Time (2) · User Data Example (2)
displaysInFolder:
None (8) · Agent > Activity (2) · Agent > Activity > Activity User Data Example (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Business Attribute > BA User Data Example (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (2) · Queue (2) · Queue > Queue User Data Example (2)
displaysInFolder Cloud:
None (14)
displaysInFolder Premise:
None (14)
dataType:
Character (8) · Text (6)
form:
None (8) · Queue Type (4) · Target Last Queue Type (2)
lov: (Click arrow to add another value)
internalMetricID:
None (2) · @A_CLASSIFY_ACTIONABILITY_CTGNAME, @T_CLASSIFY_ACTIONABILITY_CTGNAME (2) · @A_CTGNAME, @T_CTGNAME (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · CB_RESOURCE_NAME (2) · DATE_RANGE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · Q_QUEUE (2)
dbTable:
INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · none (2) · RELATIVE_RANGE.RANGE_NAME (2) · RESOURCE_Q.RESOURCE_NAME (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2) · RESOURCE_RCV_Q.RESOURCE_NAME (2) · USER_DATA_GEN_ES.CLASSIFY_ACTIONABILITY_CTGNAME (2) · USER_DATA_GEN_ES.CTGNAME (2) · WHERE RESOURCE_TYPE_CODE=’QUEUE’ (2)
usedIn:
Queue Report (4) · Task Routing Agent Activity (4) · Queue Outline Report (4) · Agent Queue Report (4) · Queue Summary Report (4) · Speed of Accept (hours) Report (4) · Agent Summary Activity Report (Interaction) (4) · Speed of Accept (seconds) Report (4) · Agent Group Queue Business Attribute Report (4) · Agent Activity (4)
Other values:
cloud:
yes (14)
premise:
yes (14)
project:
None (14)
notproject:
None (14)
anchor:
AgentDetailIxnStateInteractionType (2) · BusinessAttributeInteractionType (2) · CallbackQueue (2) · DetailTransferTargetLastQueue (2) · QueueQueue (2) · TimeDateRange (2) · UserDataExampleCategory (2) · UserDataExampleClassifyActionabilityCategory (2)

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