Drilldown: GCXI Attribute

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GCXI Attribute > lov : agentgroup_lov or categoryname_lov or influencecategoryname_lov or interactiontype_lov or queue_lov or servicetype_lov

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folder:
Agent (2) · Agent > Detail > Ixn State (2) · Agent > Group Membership (2) · Agent > State and Reason (2) · Business Attribute (2) · Callback (2) · Detail > Transfer (2) · Queue (2) · User Data Example (2)
displaysInFolder:
None (6) · Agent > Activity (4) · Agent > Activity > Activity User Data Example (2) · Agent > Activity > Queue (2) · Agent > State and Reason (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Business Attribute > BA User Data Example (2) · Chat > Agent (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (2) · Queue (2) · Queue > Queue User Data Example (2)
displaysInFolder Cloud:
None (12)
displaysInFolder Premise:
None (12)
dataType:
Character (10) · Number (2) · Text (6)
form:
None (8) · Queue Type (4) · Target Last Queue Type (2)
lov: (Click arrow to add another value)
internalMetricID:
None (4) · @A_CTGNAME, @T_CTGNAME (2) · @A_INFLUENCE_CATEGORY_CTGNAME, @T_INFLUENCE_CATEGORY_CTGNAME (2) · A_AGENT_GROUP, CA_AGENT_GROUP, AD_AGENT_GROUP, LIST OF VALUES IA_AGENT_GROUP (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (4) · CB_RESOURCE_NAME (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · Q_QUEUE (2)
dbTable:
'NO_VALUE')) (2) · 'UNKNOWN' (2) · AG2_I_SESS_STATE-*.GROUP_COMBINATION_KEY (2) · GROUP_A.GROUP_NAME (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (4) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · none (2) · RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY (2) · RESOURCE_Q.RESOURCE_NAME (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2) · RESOURCE_RCV_Q.RESOURCE_NAME (2) · USER_DATA_GEN_ES.CTGNAME (2) · WHERE RESOURCE_TYPE_CODE=’QUEUE’ (2)
usedIn:
Agent Group Queue Business Attribute Report (6) · Transfer Detail Report (4) · Agent Queue Report (4) · Queue Report (4) · Queue Summary Report (4) · Speed of Accept (hours) Report (4) · Queue Outline Report (4) · Speed of Accept (seconds) Report (4) · Agent Group Business Attribute Report (4)
Other values:
cloud:
yes (12)
premise:
yes (12)
project:
None (12)
notproject:
None (12)
anchor:
AgentAgentGroup (2) · AgentDetailIxnStateInteractionType (2) · AgentGroupMembershipAgentGroup (2) · AgentStateandReasonGroupCombinationSessKey (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceType (2) · CallbackQueue (2) · DetailTransferSourceServiceType (2) · DetailTransferTargetLastQueue (2) · QueueQueue (2) · UserDataExampleCategory (2) · UserDataExampleInfluenceCategory (2)

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