Drilldown: GCXI Attribute

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GCXI Attribute > internalMetricID: None & usedIn : Agent Queue Report or Predictive Routing Detail Report & project: None

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folder:
Agent (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Predictive Routing (2) · Service Objects (2)
displaysInFolder:
None (3) · Agent > Activity (4) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Business Attribute (2) · Business Attribute > BA Predictive Routing (2) · Chat > Agent (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (2) · Queue (2) · Queue > Queue Predictive Routing (2)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
dataType:
None (5) · Character (2) · Datetime (2) · Number (2) · Text (8)
form:
None (5) · Employee ID (2) · First Name (2) · ID (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · User Name (2)
lov:
None (4) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · none (2)
internalMetricID: (Click arrow to add another value)
dbTable:
Other values:
usedIn: (Click arrow to add another value)
cloud:
yes (8)
premise:
yes (8)
project: (Click arrow to add another value)
notproject:
None (8)
anchor:
AgentAgentName (2) · DetailHandlingAttemptHandlingPredictiveRoutingActive (2) · DetailHandlingAttemptHandlingPredictiveRoutingCaseID (2) · DetailHandlingAttemptHandlingPredictiveRoutingConnectionID (2) · DetailHandlingAttemptHandlingPredictiveRoutingCustomerID (2) · DetailHandlingAttemptHandlingPredictiveRoutingEnd Timestamp (2) · DetailHandlingAttemptHandlingPredictiveRoutingFrom (2) · DetailHandlingAttemptHandlingPredictiveRoutingGUID (2) · DetailHandlingAttemptHandlingPredictiveRoutingHandlingAttemptEnd (2) · DetailHandlingAttemptHandlingPredictiveRoutingHandlingResource (2) · DetailHandlingAttemptHandlingPredictiveRoutingInteractionDuration (2) · DetailHandlingAttemptHandlingPredictiveRoutingInteractionHandlingAttemptID (2) · DetailHandlingAttemptHandlingPredictiveRoutingInteractionID (2) · DetailHandlingAttemptHandlingPredictiveRoutingIRFStartDateTimeKey (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastIVR (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastQueue (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastQueueKey (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastVQueue (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastVQueueKey (2) · DetailHandlingAttemptHandlingPredictiveRoutingResourceState (2) · DetailHandlingAttemptHandlingPredictiveRoutingRootID (2) · DetailHandlingAttemptHandlingPredictiveRoutingSkillCombinationRequested (2) · DetailHandlingAttemptHandlingPredictiveRoutingSource (2) · DetailHandlingAttemptHandlingPredictiveRoutingStartTimestamp (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResult (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReason (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReasonRole (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultRoleReason (2) · DetailHandlingAttemptHandlingPredictiveRoutingTo (2) · DetailHandlingAttemptHandlingPredictiveRoutingUDInteractionResourceID (2) · DetailHandlingAttemptRoutingTarget (2) · PredictiveRoutingCustomerDataFound (2) · PredictiveRoutingMode (2) · PredictiveRoutingModel (2) · PredictiveRoutingResult (2) · PredictiveRoutingStatus (2) · ServiceObjectsMediaType (2) · ServiceObjectsTenant (1)

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