Drilldown: GCXI Attribute

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GCXI Attribute > internalMetricID : IA_STATE_NAME or IRSF_STATE or None

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folder:
Agent (2) · Agent > Detail > Ixn State (2) · Agent > Group Membership (2) · Agent > State and Reason (2) · Billing Data (2) · Callback (2) · Callback > Detail (2) · Chat (2) · Chat > Thread (2) · Chat Bot (2) · Co-browse (2) · Designer (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Designer > Survey (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Handling Attempt > Handling User Data Example (2) · Detail > Transfer (2) · Detail > Transfer > Target User Data Example (2) · iWD (2) · iWD > Age (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2) · iWD > Service Objects (2) · iWD > Time (2) · Predictive Routing (2) · Queue (2) · Service Objects (2) · Time (2) · User Data Call Survey (2) · User Data Example (2)
displaysInFolder:
None (26) · Agent > Activity (4) · Agent > Activity > Activity Call Survey (2) · Agent > Activity > Activity User Data Example (2) · Agent > Detail > State (2) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Business Attribute (2) · Business Attribute > BA Call Survey (2) · Business Attribute > BA Predictive Routing (2) · Business Attribute > BA User Data Example (2) · Chat > Agent (2) · Co-browse (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Handling Attempt > Handling User Data Example (2) · Detail > Transfer (2) · Detail > Transfer > Source User Data Example (2) · iWD > Age (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Agent Contact > Agent Contact User Data Example (2) · Outbound Contact > Contact Attempt (2) · Outbound Contact > Contact Attempt > Contact Attempt User Data Example (2) · Queue (2) · Queue > Queue Predictive Routing (2) · Queue > Queue User Data Example (2)
displaysInFolder Cloud:
None (30) · "none" (2) · none (2)
displaysInFolder Premise:
None (30)
dataType:
None (12) · Char (2) · Character (6) · Date (4) · Datetime (4) · Number (16) · SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT, SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR (2) · Text (26)
form:
None (30) · Employee ID (4) · Last Name (4) · First Name (4) · ID (4) · User Name (4)
Other values:
lov:
None (22) · agentgroup_lov (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · hour_lov (2) · none (14) · queueandnone_lov (2) · queue_lov (2)
internalMetricID: (Click arrow to add another value)
dbTable:
None (10) · INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR (4) · IF_IRF_GPM_FACT_GI2.RESOURCE_KEY (4) · INTERACTION_FACT_GI2.END_TS_TIME (4) · INTERACTION_FACT_GI2.START_DATE_TIME_KEY (4) · INTERACTION_FACT_GI2.START_TS_TIME (4) · RESOURCE_A.AGENT_NAME (4) · RESOURCE_STATE.STATE_NAME (4) · INTERACTION_RESOURCE_FACT_GI2.RESOURCE_KEY (4)
Other values:
usedIn:
None (26) · Interaction Handling Attempt Report (12) · Callback Details Report (7) · Agent Login-Logout Details Report (6) · Chat Agent Stats (6) · Chat Engagement Report (6) · Agent State Details Report (6) · Predictive Routing Detail Report (6) · Co-browse Detail Report (6)
Other values:
cloud:
None (4) · no (4) · yes (28)
premise:
None (4) · no (2) · yes (30)
project:
None (30)
notproject:
None (30)
anchor:
Other values:

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