Drilldown: GCXI Attribute

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GCXI Attribute > folder

: Queue

or Time

or iWD > Classification

Use the filters below to narrow your results.

None (6) · Agent > Activity > Queue (2)

None (6)

None (2) · Character (4) · Date (2) · Number (4) · Text (2)

None (6) · Queue Type (2) · Workbin Name (2)

None (4) · daterange_lov (2) · hour_lov (2) · none (2) · queuegroup_lov (2) · queue_lov (2)

None (6) · A_QUEUE_GROUP, Q_QUEUE_GROUP (2) · CAL_DATE (2) · DATE_RANGE (2) · F_DAY, DAY (2) · F_HOUR, HOUR (2) · F_MONTH, MONTH (2) · F_QRTR, QRTR (2) · F_SUBHR, SUBHR (2) · F_WEEK, WEEK (2) · F_YEAR, YEAR (2) · IRF_START_DATE_TIME_KEY (2) · MONTH_YEAR_AGO (2) · MONTH_YEAR_NEXT (2) · Q_GROUP_COMBINATION_KEY (2) · Q_QUEUE (2) · Q_WORKBIN_OWNER_NAME (2) · Q_WORKBIN_TYPE_CODE, Q_WORKBIN_RESOURCE_NAME (2)

None (2) · AG2_*.DATE_TIME_KEY (2) · category.category_name (2) · customer_segment.customer_segment_name (2) · DATE_TIME.CAL_DATE (2) · DATE_TIME.LABEL_YYYY (2) · DATE_TIME.LABEL_YYYY_MM (2) · DATE_TIME.LABEL_YYYY_MM_DD (2) · DATE_TIME.LABEL_YYYY_MM_DD_HH24 (2) · DATE_TIME.LABEL_YYYY_MM_DD_HH24_15INT (2) · DATE_TIME.LABEL_YYYY_MM_DD_HH24_30INT or FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24_15INT (2) · DATE_TIME.LABEL_YYYY_QQ (2) · DATE_TIME.LABEL_YYYY_WE (2) · DATE_TIME_YEAR_AGO.LABEL_YYYY_MM (2) · DATE_TIME_YEAR_NEXT.LABEL_YYYY_MM (2) · FORECAST_DATE_TIME.LABEL_YYYY (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM_DD (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24 (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24_30INT (2) · FORECAST_DATE_TIME.LABEL_YYYY_QQ (2) · GROUP_Q.GROUP_NAME (WHERE GROUP_TYPE_CODE in ('QUEUE' (2) · INTERACTION_FACT_GI2.START_DATE_TIME_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.START_DATE_TIME_KEY (2) · media_channel.media_channel_name (2) · product.product_subtype (2) · product.product_type (2) · RELATIVE_RANGE.RANGE_NAME (2) · RESOURCE_GROUP_COMBINATION_Q.GROUP_COMBINATION_KEY (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2) · SDR_SESSION_FACT.START_DATE_TIME_KEY (2) · SDR_SURVEY_FACT.START_DATE_TIME_KEY (2) · source_process.source_process_subtype (2) · source_process.source_process_type (2) · source_tenant.source_tenant_name (2) · WORKBIN.WORKBIN_OWNER_NAME (2) · WORKBIN.WORKBIN_TYPE_CODE (2) · ‘UNKNOWN’ (2) · ’NO VALUE’)) (2)

None (4) · Speed of Accept (hours) Report (4) · Callback Details Report (4) · Interaction Traffic Group Report (4) · Interaction Traffic Report (4) · Predictive Routing Queue Statistics Report (4) · Queue Outline Report (4) · Agent Queue Report (4) · Queue Report (4) · Queue Summary Report (4) · Abandon Delay Report (4) · Agent Group Queue Business Attribute Report (4) · Speed of Accept (seconds) Report (4)

Other values:

None (2) · yes (4)

None (6)

iWDClassificationCategory (2) · iWDClassificationCustomerSegment (2) · iWDClassificationMediaChannel (2) · iWDClassificationProduct (2) · iWDClassificationProductSubtype (2) · iWDClassificationSourceProcess (2) · iWDClassificationSourceProcessSubtype (2) · iWDClassificationSourceTenant (2) · QueueQueue (2) · QueueQueueGroup (2) · QueueQueueGroupCombinationKey (2) · QueueQueueGroupKey (2) · QueueQueueKey (2) · QueueWorkbinOwner (2) · QueueWorkbinType (2) · TimeDate (2) · TimeDateRange (2) · TimeDay (2) · TimeHour (2) · TimeMonth (2) · TimeMonthYearAgo (2) · TimeMonthYearNext (2) · TimeQuarter (2) · TimeStartDateTimeKey (2) · TimeStartDateTimeKeyIF (2) · TimeStartDateTimeKeyIRF (2) · TimeStartDateTimeKeySSF (2) · TimeStartDateTimeKeySSuF (2) · TimeSubhour (2) · TimeWeek (2) · TimeYear (2)

Showing below up to 6 results in range #1 to #6.

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D

D cont.

Draft:PEC-REP/Library/GCXIPRGLibrary/TimeAttributes

P

PEC-REP/Library/GCXIPRGLibrary/IWDAttributes

P cont.

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