Drilldown: GCXI Attribute

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GCXI Attribute > folder : Detail > Handling Attempt or Detail > Handling Attempt > Handling Predictive Routing & usedIn: Predictive Routing Detail Report

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None (2) · Depending on the value of ROUTING_TARGET_TYPE_CODE (2) · IF_IRF_GPM_FACT_GI2.ACTIVE_FLAG (2) · IF_IRF_GPM_FACT_GI2.INTERACTION_ID (2) · IF_IRF_GPM_FACT_GI2.INTERACTION_RESOURCE_ID (2) · IF_IRF_GPM_FACT_GI2.IRF_END_TS_TIME (2) · IF_IRF_GPM_FACT_GI2.IRF_START_TS_TIME (2) · IF_IRF_GPM_FACT_GI2.LAST_QUEUE_RESOURCE_KEY (2) · IF_IRF_GPM_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · IF_IRF_GPM_FACT_GI2.MEDIA_SERVER_IXN_GUID (2) · IF_IRF_GPM_FACT_GI2.MEDIA_SERVER_ROOT_IXN_ID (2) · IF_IRF_GPM_FACT_GI2.RESOURCE_KEY (2) · IF_IRF_GPM_FACT_GI2.SOURCE_ADDRESS (2) · IF_IRF_GPM_FACT_GI2.START_DATE_TIME_KEY (2) · IF_IRF_GPM_FACT_GI2.TARGET_ADDRESS (2) · INTERACTION_RES_FACT_TRNSFR_GI2.IF_END_TS_TIME (2) · INTERACTION_RES_FACT_TRNSFR_GI2.IF_START_TS_TIME (2) · INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_RESOURCE_ID (2) · IRF_USER_DATA_GEN_1.CASE_ID (2) · IRF_USER_DATA_GEN_1.CUSTOMER_ID (2) · IRF_USER_DATA_KEYS.INTERACTION_RESOURCE_ID (2) · one of the following or NULL: *ROUTING_TARGET.AGENT_GROUP_NAME *ROUTING_TARGET.PLACE_GROUP_NAME *ROUTING_TARGET.SKILL_EXPRESSION (2) · REQUESTED_SKILL_COMPBINATION.SKILL_COMPBINATION_STRING (2) · RESOURCE.RESOURCE_NAME (2) · RESOURCE_IVR.RESOURCE_NAME (2) · RESOURCE_Q.RESOURCE_KEY (2) · RESOURCE_Q.RESOURCE_NAME (2) · RESOURCE_STATE.STATE_NAME (2) · RESOURCE_TARGET.RESOURCE_ID (2) · RESOURCE_TARGET.RESOURCE_NAME (2) · RESOURCE_VQ.RESOURCE_KEY (2) · RESOURCE_VQ.RESOURCE_NAME (2) · TECHNICAL_DESCRIPTOR.RESOURCE_ROLE (2) · TECHNICAL_DESCRIPTOR.RESULT_REASON (2) · TECHNICAL_DESCRIPTOR.ROLE_REASON (2) · TECHNICAL_DESCRIPTOR.TECHNICAL_RESULT (2)
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DetailHandlingAttemptHandlingPredictiveRoutingActive (2) · DetailHandlingAttemptHandlingPredictiveRoutingCaseID (2) · DetailHandlingAttemptHandlingPredictiveRoutingConnectionID (2) · DetailHandlingAttemptHandlingPredictiveRoutingCustomerID (2) · DetailHandlingAttemptHandlingPredictiveRoutingEnd Timestamp (2) · DetailHandlingAttemptHandlingPredictiveRoutingFrom (2) · DetailHandlingAttemptHandlingPredictiveRoutingGUID (2) · DetailHandlingAttemptHandlingPredictiveRoutingHandlingAttemptEnd (2) · DetailHandlingAttemptHandlingPredictiveRoutingHandlingResource (2) · DetailHandlingAttemptHandlingPredictiveRoutingInteractionDuration (2) · DetailHandlingAttemptHandlingPredictiveRoutingInteractionHandlingAttemptID (2) · DetailHandlingAttemptHandlingPredictiveRoutingInteractionID (2) · DetailHandlingAttemptHandlingPredictiveRoutingIRFStartDateTimeKey (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastIVR (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastQueue (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastQueueKey (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastVQueue (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastVQueueKey (2) · DetailHandlingAttemptHandlingPredictiveRoutingResourceState (2) · DetailHandlingAttemptHandlingPredictiveRoutingRootID (2) · DetailHandlingAttemptHandlingPredictiveRoutingSkillCombinationRequested (2) · DetailHandlingAttemptHandlingPredictiveRoutingSource (2) · DetailHandlingAttemptHandlingPredictiveRoutingStartTimestamp (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResult (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReason (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReasonRole (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultRoleReason (2) · DetailHandlingAttemptHandlingPredictiveRoutingTo (2) · DetailHandlingAttemptHandlingPredictiveRoutingUDInteractionResourceID (2) · DetailHandlingAttemptRoutingTarget (2)

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