Drilldown: GCXI Attribute

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GCXI Attribute > folder : Business Attribute or Detail > Handling Attempt > Handling Predictive Routing & form: None

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folder: (Click arrow to add another value)
displaysInFolder:
None (2) · Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (2) · Outbound Contact > Contact Attempt (2) · Queue (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
dataType:
None (2) · Character (4) · Datetime (2) · Number (4) · Text (4)
form: (Click arrow to add another value)
lov:
None (2) · customersegment_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · none (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (2) · ??? (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2)
dbTable:
Other values:
usedIn:
None (2) · Abandoned Delay Report (2) · Agent Activity (2) · Agent Detail Activity Report (2) · Agent Group Business Attribute Report (2) · Agent Group Queue Business Attribute Report (2) · Agent Interaction Hierarchy Report (2) · Agent Interval Based Report (2) · Agent Not Ready Report (2) · Agent Outbound Campaign Report (2) · Agent Queue Report (2) · Agent Report (2) · Agent Summary Activity Report (interaction) (2) · Agent Utilization Email Report (2) · Agent Utilization Report (2) · Agent Wrap Report (2) · Business Metrics Executive Report (2) · Contact Center Dashboard (2) · Contact Center Report (2) · Customer Perspective Report (2) · Interaction Flow Report (2) · Interaction Handling Attempt Report (2) · Interaction Volume Business Attribute Email Report (2) · Interaction Volume Business Attribute Report (2) · Predictive Routing Detail Report (4) · Queue Outline Report (2) · Queue Report (2) · Queue Summary Report (2) · Speed of Accept (hours) Report (2) · Speed of Accept (seconds) Report (2) · Task Routing Agent Activity (2) · Task Routing Detail Report (2) · Task Volume Report (2) · Transfer Detail Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
BusinessAttributeBusinessResult (2) · BusinessAttributeCustomerSegment (2) · BusinessAttributeInteractionKey (2) · BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · DetailHandlingAttemptHandlingPredictiveRoutingActive (2) · DetailHandlingAttemptHandlingPredictiveRoutingCaseID (2) · DetailHandlingAttemptHandlingPredictiveRoutingCustomerID (2) · DetailHandlingAttemptHandlingPredictiveRoutingEnd Timestamp (2) · DetailHandlingAttemptHandlingPredictiveRoutingFrom (2) · DetailHandlingAttemptHandlingPredictiveRoutingGUID (2) · DetailHandlingAttemptHandlingPredictiveRoutingHandlingAttemptEnd (2) · DetailHandlingAttemptHandlingPredictiveRoutingHandlingResource (2) · DetailHandlingAttemptHandlingPredictiveRoutingInteractionDuration (2) · DetailHandlingAttemptHandlingPredictiveRoutingInteractionHandlingAttemptID (2) · DetailHandlingAttemptHandlingPredictiveRoutingInteractionID (2) · DetailHandlingAttemptHandlingPredictiveRoutingInteractionResourceID (2) · DetailHandlingAttemptHandlingPredictiveRoutingIRFStartDateTimeKey (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastIVR (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastQueue (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastQueueKey (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastVQueue (2) · DetailHandlingAttemptHandlingPredictiveRoutingLastVQueueKey (2) · DetailHandlingAttemptHandlingPredictiveRoutingResourceState (2) · DetailHandlingAttemptHandlingPredictiveRoutingRootID (2) · DetailHandlingAttemptHandlingPredictiveRoutingRoutingTarget (2) · DetailHandlingAttemptHandlingPredictiveRoutingRoutingTargetType (2) · DetailHandlingAttemptHandlingPredictiveRoutingSkillCombinationRequested (2) · DetailHandlingAttemptHandlingPredictiveRoutingSource (2) · DetailHandlingAttemptHandlingPredictiveRoutingStartTimestamp (2) · DetailHandlingAttemptHandlingPredictiveRoutingStopAction (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResult (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReason (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReasonRole (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultRoleReason (2) · DetailHandlingAttemptHandlingPredictiveRoutingTo (2) · DetailHandlingAttemptHandlingPredictiveRoutingUDInteractionResourceID (2)

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