Drilldown: GCXI Attribute

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GCXI Attribute > folder : Agent > State and Reason or Time

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displaysInFolder:
None (4) · Agent > Detail > State (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
dataType:
Character (2) · Date (2) · Number (4) · Text (2)
form:
None (4) · State Type Code (2)
lov:
None (2) · agentgroup_lov (2) · daterange_lov (2) · hour_lov (2) · none (2)
internalMetricID:
None (4) · CAL_DATE (2) · DATE_RANGE (2) · F_DAY, DAY (2) · F_HOUR, HOUR (2) · F_MONTH, MONTH (2) · F_QRTR, QRTR (2) · F_SUBHR, SUBHR (2) · F_WEEK, WEEK (2) · F_YEAR, YEAR (2) · IA_STATE_NAME (2) · IRF_START_DATE_TIME_KEY (2) · MONTH_YEAR_AGO (2) · MONTH_YEAR_NEXT (2) · STATE_REASON_CODE, IA_REASON_CODE (2)
dbTable:
.RESOURCE_STATE_REASON_GI2.RESOURCE_STATE_REASON_KEY (2) · AG2_*.DATE_TIME_KEY (2) · AG2_I_SESS_STATE-*.GROUP_COMBINATION_KEY (2) · AG2_I_STATE_RSN_*.RESOURCE_STATE_REASON_KEY (2) · DATE_TIME.CAL_DATE (2) · DATE_TIME.LABEL_YYYY (2) · DATE_TIME.LABEL_YYYY_MM (2) · DATE_TIME.LABEL_YYYY_MM_DD (2) · DATE_TIME.LABEL_YYYY_MM_DD_HH24 (2) · DATE_TIME.LABEL_YYYY_MM_DD_HH24_15INT (2) · DATE_TIME.LABEL_YYYY_MM_DD_HH24_30INT or FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24_15INT (2) · DATE_TIME.LABEL_YYYY_QQ (2) · DATE_TIME.LABEL_YYYY_WE (2) · DATE_TIME_YEAR_AGO.LABEL_YYYY_MM (2) · DATE_TIME_YEAR_NEXT.LABEL_YYYY_MM (2) · FORECAST_DATE_TIME.LABEL_YYYY (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM_DD (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24 (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24_30INT (2) · FORECAST_DATE_TIME.LABEL_YYYY_QQ (2) · INTERACTION_FACT_GI2.START_DATE_TIME_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.START_DATE_TIME_KEY (2) · RELATIVE_RANGE.RANGE_NAME (2) · RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY (2) · RESOURCE_STATE.STATE_NAME (2) · RESOURCE_STATE_REASON_GI2.HARDWARE_REASON (2) · RESOURCE_STATE_REASON_GI2.REASON_CODE (2) · RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE (2) · SDR_SESSION_FACT.START_DATE_TIME_KEY (2) · SDR_SURVEY_FACT.START_DATE_TIME_KEY (2) · SM_RES_STATE_RSN_FACT.RESOURCE_STATE_REASON_KEY (2)
usedIn:
None (4) · Agent Not Ready Reason Code Report (4) · Agent State Details Report (4)
Other values:
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonGroupCombinationSessKey (2) · AgentStateandReasonReasonCode (2) · AgentStateandReasonReasonKey (2) · AgentStateandReasonReasonTypeCode (2) · AgentStateandReasonReasonValue (2) · AgentStateandReasonReasourceStateResourceKey (2) · AgentStateandReasonStateName (2) · TimeDate (2) · TimeDateRange (2) · TimeDay (2) · TimeHour (2) · TimeMonth (2) · TimeMonthYearAgo (2) · TimeMonthYearNext (2) · TimeQuarter (2) · TimeStartDateTimeKey (2) · TimeStartDateTimeKeyIF (2) · TimeStartDateTimeKeyIRF (2) · TimeStartDateTimeKeySSF (2) · TimeStartDateTimeKeySSuF (2) · TimeSubhour (2) · TimeWeek (2) · TimeYear (2)

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