Drilldown: GCXI Attribute

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GCXI Attribute > folder : Agent > State and Reason or Service Objects or iWD > Queue

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folder: (Click arrow to add another value)
displaysInFolder:
None (6) · Agent > Activity (2) · Agent > Detail > State (2) · Agent > State and Reason (2) · Business Attribute (2) · iWD > Agent (2) · Outbound Contact > Agent Contact (2) · Outbound Contact > Contact Attempt (2) · Queue (2)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
dataType:
None (2) · Number (2) · Text (6)
form:
None (6) · Media Name Code (2) · Media Type (2) · Priority Range 10 (2) · Priority Range 100 (2) · Priority Range 1000 (2) · Priority Range 5 (2) · Priority Range 50 (2) · Priority Range 500 (2) · State Type Code (2)
lov:
None (6) · agentgroup_lov (2)
internalMetricID:
None (6) · ??? (2) · IA_STATE_NAME (2) · STATE_REASON_CODE, IA_REASON_CODE (2)
dbTable:
None (2) · .RESOURCE_STATE_REASON_GI2.RESOURCE_STATE_REASON_KEY (2) · ag2_-_mn*.tenant_key (2) · ag2_agent*.tenant_key (2) · ag2_agent_bgs_session*.tenant_key (2) · ag2_agent_campaign*.tenant_key (2) · ag2_campaign*.tenant_key (2) · ag2_chat_agent*.tenant_key (2) · ag2_chat_stat*.tenant_key (2) · ag2_id*.tenant_key (2) · ag2_i_sess*.tenant_key (2) · AG2_I_SESS_STATE-*.GROUP_COMBINATION_KEY (2) · ag2_i_state*.tenant_key (2) · AG2_I_STATE_RSN_*.RESOURCE_STATE_REASON_KEY (2) · ag2_queue*.tenant_key (2) · ag2_queue_abn*.time_range_key (2) · ag2_queue_acc*.time_range_key (2) · agr_scfg (2) · ctl_schema_info.schema_name (2) · GROUP_R.GROUP_TYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · priority.priority_range_*_start (2) · queue.queue_name (2) · RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY (2) · resource_q.resource_name (2) · RESOURCE_STATE.STATE_NAME (2) · RESOURCE_STATE_REASON_GI2.HARDWARE_REASON (2) · RESOURCE_STATE_REASON_GI2.REASON_CODE (2) · RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE (2) · scfg_key (2) · Shows data from the RESOURCE_ GIM table for resource_type_code=”QUEUE”. (2) · SM_RES_STATE_RSN_FACT.RESOURCE_STATE_REASON_KEY (2)
usedIn:
None (4) · Agent Not Ready Reason Code Report (4) · Agent State Details Report (4)
Other values:
cloud:
no (2) · yes (4)
premise:
None (2) · yes (4)
project:
None (6)
notproject:
None (6)
anchor:
AgentStateandReasonGroupCombinationSessKey (2) · AgentStateandReasonReasonCode (2) · AgentStateandReasonReasonKey (2) · AgentStateandReasonReasonTypeCode (2) · AgentStateandReasonReasonValue (2) · AgentStateandReasonReasourceStateResourceKey (2) · AgentStateandReasonStateName (2) · iWDQueuePriorityRange (2) · iWDQueueQueue (2) · ServiceObjectsBound1 (2) · ServiceObjectsBound10 (2) · ServiceObjectsBound11 (2) · ServiceObjectsBound12 (2) · ServiceObjectsBound13 (2) · ServiceObjectsBound14 (2) · ServiceObjectsBound15 (2) · ServiceObjectsBound16 (2) · ServiceObjectsBound17 (2) · ServiceObjectsBound18 (2) · ServiceObjectsBound19 (2) · ServiceObjectsBound2 (2) · ServiceObjectsBound3 (2) · ServiceObjectsBound4 (2) · ServiceObjectsBound5 (2) · ServiceObjectsBound6 (2) · ServiceObjectsBound7 (2) · ServiceObjectsBound8 (2) · ServiceObjectsBound9 (2) · ServiceObjectsGroupType (2) · ServiceObjectsInteractionDescriptorKey (2) · ServiceObjectsMediaType (2) · ServiceObjectsResourceGroup (2) · ServiceObjectsResourceName (2) · ServiceObjectsSchemaName (2) · ServiceObjectsSchemaVersion (2) · ServiceObjectsTargetQueue (2) · ServiceObjectsTenant (2) · ServiceObjectsTimeRangeKey (2)

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