Drilldown: GCXI Attribute

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GCXI Attribute > folder : Agent > State and Reason or Outbound Contact or iWD > Time

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folder: (Click arrow to add another value)
displaysInFolder:
None (6) · Agent > Detail > State (2) · Outbound Contact > Agent Contact (2) · Outbound Contact > Contact Attempt (2)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
dataType:
None (2) · Character (2) · DateTime (2) · Number (4) · Text (4)
form:
None (6) · Group Name (2) · State Type Code (2)
lov:
None (6) · agentgroup_lov (2) · campaignname_lov (2) · hour_lov (2) · none (2)
internalMetricID:
None (4) · ??? (2) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · CAL_DATE (2) · F_MONTH, MONTH (2) · F_QRTR, QRTR (2) · F_YEAR, YEAR (2) · IA_STATE_NAME (2) · MONTH_YEAR_AGO (2) · MONTH_YEAR_NEXT (2) · STATE_REASON_CODE, IA_REASON_CODE (2)
dbTable:
.RESOURCE_STATE_REASON_GI2.RESOURCE_STATE_REASON_KEY (2) · AG2_AGENT_CAMPAIGN_*.CAMPAIGN_GROUP_KEY (2) · AG2_CAMPAIGN_*.CAMPAIGN_GROUP_KEY (2) · AG2_I_SESS_STATE-*.GROUP_COMBINATION_KEY (2) · AG2_I_STATE_RSN_*.RESOURCE_STATE_REASON_KEY (2) · CAMPAIGN.CAMPAIGN_NAME (2) · DATE_TIME.DATE_TIME_KEY (2) · DATE_TIME.LABEL.YYYY.MM.DD (2) · DATE_TIME.LABEL_YYYY (2) · DATE_TIME.LABEL_YYYY_MM (2) · DATE_TIME.LABEL_YYYY_MM_DD_HH24 (2) · DATE_TIME.LABEL_YYYY_QQ (2) · DATE_TIME.LABEL_YYYY_WE (2) · DATE_TIME_*.CAL_DATE (2) · DATE_TIME_*.DATE_TIME_KEY (2) · DATE_TIME_SUBHR.DATE_TIME_KEY (2) · DATE_TIME_YEAR_AGO.LABEL_YYYY_MM (2) · DATE_TIME_YEAR_NEXT.LABEL_YYYY_MM (2) · GROUP_CA.GROUP_KEY (2) · GROUP_CA.GROUP_NAME (2) · IWD_AGG_TASK_*.DATE_TIME_KEY (2) · IWD_AGG_TASK_*_SUBHR.DATE_TIME_KEY (2) · IWD_AGG_TASK_AGENT_SUBHR.DATE_TIME_KEY (2) · IWD_AGG_TASK_CAPT_SUBHR.DATE_TIME_KEY (2) · IWD_AGG_TASK_CLASSIF_SUBHR.DATE_TIME_KEY (2) · IWD_AGG_TASK_QUEUE_SUBHR.DATE_TIME_KEY (2) · IWD_DATE_TIME_AGENT_DAY. DATE_TIME_KEY (2) · IWD_DATE_TIME_CAPT_DAY. DATE_TIME_KEY (2) · IWD_DATE_TIME_CLASSIF_DAY. DATE_TIME_KEY (2) · IWD_DATE_TIME_QUEUE_DAY. DATE_TIME_KEY (2) · RELATIVE_RANGE_NAME.RANGE_NAME (2) · RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY (2) · RESOURCE_STATE.STATE_NAME (2) · RESOURCE_STATE_REASON_GI2.HARDWARE_REASON (2) · RESOURCE_STATE_REASON_GI2.REASON_CODE (2) · RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE (2) · SM_RES_STATE_RSN_FACT.RESOURCE_STATE_REASON_KEY (2)
usedIn:
None (6) · Agent Details Activity Report (2) · Agent Not Ready Reason Code Report (2) · Agent Outbound Campaign Report (2) · Agent State Details Report (2) · Campaign Callbacks Summary Report (2) · Campaign Summary Report (2) · Capture Point Business Value Report (2) · Capture Point Dashboard (2) · Capture Point Report (2) · Customer Segment Service Level Dashboard (2) · Customer Segment Service Level Report (2) · Intraday Backlog Summary (2) · Intraday Process Dashboard (2) · Intraday Process Report (2) · Process Volume Report (2) · Queue Priority Range Report (2) · Queue Task Duration Report (2) · Queue Throughput Report (2) · Resource Performance Dashboard (2) · Resource Performance Report (2) · Task Age Dashboard (2) · Task Age Report (2)
cloud:
None (2) · no (2) · yes (4)
premise:
None (2) · yes (4)
project:
None (6)
notproject:
None (6)
anchor:
AgentStateandReasonGroupCombinationSessKey (2) · AgentStateandReasonReasonCode (2) · AgentStateandReasonReasonKey (2) · AgentStateandReasonReasonTypeCode (2) · AgentStateandReasonReasonValue (2) · AgentStateandReasonReasourceStateResourceKey (2) · AgentStateandReasonStateName (2) · iWDTime15Minutes (2) · iWDTimeDate (2) · iWDTimeDateRange (2) · iWDTimeDateTimeKeyDAY (2) · iWDTimeDay (2) · iWDTimeHour (2) · iWDTimeMonth (2) · iWDTimeMonthYearAgo (2) · iWDTimeMonthYearNext (2) · iWDTimeQuarter (2) · iWDTimeServiceDateTimeKey (2) · iWDTimeStartDateTimeKey (2) · iWDTimeWeek (2) · iWDTimeYear (2) · OutboundContactCampaign (2) · OutboundContactCampaignGroup (2) · OutboundContactCampaignGroupKey (2)

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