Drilldown: GCXI Attribute

Jump to: navigation, search

Choose a table:


GCXI Attribute > folder : Agent or Business Attribute & usedIn: Interaction Handling Attempt Report

Use the filters below to narrow your results.

folder: (Click arrow to add another value)
displaysInFolder:
None (2) · Agent > Activity (4) · Agent > State and Reason (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Chat > Agent (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (2) · Queue (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
dataType:
Character (2) · Number (4) · Text (4)
form:
None (4) · Employee ID (2) · First Name (2) · Last Name (2) · User Name (2)
lov:
None (4) · customersegment_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactiontype_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (2) · ??? (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) · GROUP_COMBINATION_KEY (2)
dbTable:
AG2_AGENT_*.GROUP_COMBINATION_KEY (2) · AG2_AGENT_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_CAMPAIGN_*.GROUP_COMBINATION_KEY (2) · AG2_AGENT_CAMPAIGN_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_GRP_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_QUEUE_*.AGENT_GROUP_COMBINATION_KEY (2) · AG2_AGENT_QUEUE_*.INTERACTION_TYPE_KEY (2) · AG2_CHAT_AGENT_*.GROUP_COMBINATION_KEY (2) · AG2_ID_*.INTERACTION_TYPE_KEY (2) · AG2_I_AGENT_*.GROUP_COMBINATION_KEY (2) · AG2_I_AGENT_*.INTERACTION_TYPE_KEY (2) · AG2_I_MN_*.GROUP_COMBINATION_KEY (2) · AG2_I_SESS_*.GROUP_COMBINATION_KEY (2) · AG2_I_STATE_*.GROUP_COMBINATION_KEY (2) · AG2_QUEUE_*.INTERACTION_TYPE_KEY (2) · AG2_QUEUE_ABN_*.INTERACTION_TYPE_KEY (2) · AG2_QUEUE_ACC_*.INTERACTION_TYPE_KEY (2) · AG2_SDR_SURVEY_*.GROUP_COMBINATION_KEY (2) · IF_IRF_GPM_FACT_GI2.INTERACTION_TYPE_KEY (2) · IF_IRF_GPM_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_TYPE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · INTERACTION_RES_FACT_TRNSFR.INTERACTION_TYPE_KEY (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_KEY (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY (2) · SM_RES_SESSION_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · SM_RES_STATE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · _SM_RES_STATE_FACT.RESOURCE_GROUP_COMBINATION_KEY (2)
usedIn: (Click arrow to add another value)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentAgentName (2) · AgentGroupCombinationKey (2) · BusinessAttributeBusinessResult (2) · BusinessAttributeCustomerSegment (2) · BusinessAttributeInteractionKey (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2)

Showing below up to 4 results in range #1 to #4.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Attribute (2024-10-31 15:43:23)"