Drilldown: GCXI Attribute
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Use the filters below to narrow your results.
folder:
None (30) ·
Agent > Activity (6) ·
Agent > Activity > Activity Call Survey (2) ·
Agent > Activity > Activity User Data Example (2) ·
Agent > Activity > Queue (2) ·
Agent > Detail > State (2) ·
Agent > State and Reason (2) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Interaction State > Interaction Predictive Routing (4) ·
Business Attribute > BA Call Survey (2) ·
Business Attribute > BA Predictive Routing (2) ·
Business Attribute > BA User Data Example (2) ·
Chat > Agent (2) ·
Co-browse (2) ·
Designer > Bot (2) ·
Designer > Session Block (2) ·
Designer > Session Milestone (2) ·
Detail > Handling Attempt > Handling Predictive Routing (4) ·
Detail > Handling Attempt > Handling User Data Example (2) ·
Detail > Transfer (4) ·
Detail > Transfer > Source User Data Example (2) ·
iWD > Age (2) ·
iWD > Agent (2) ·
iWD > Capture (2) ·
iWD > Classification (2) ·
iWD > Queue (2) ·
Outbound Contact > Agent Contact (6) ·
Outbound Contact > Agent Contact > Agent Contact User Data Example (2) ·
Outbound Contact > Contact Attempt (4) ·
Outbound Contact > Contact Attempt > Contact Attempt User Data Example (2) ·
Queue (2) ·
Queue > Queue Predictive Routing (2) ·
Queue > Queue User Data Example (2)
None (26) ·
agentgroup_lov (2) ·
callbackchannel_lov (2) ·
callbacktype_lov (2) ·
callinglist_lov (2) ·
campaignname_lov (2) ·
categoryname_lov (2) ·
clactionabilitycategory, name_lov (2) ·
clsentimentcategoryname_lov (2) ·
customersegment_lov (4) ·
daterange_lov (2) ·
Dynamically generated based on the configuration of your contact center. (businessresult_lov) (4) ·
hour_lov (4) ·
influencecategoryname_lov (2) ·
interactionsubtype_lov (2) ·
interactiontype_lov (4) ·
none (14) ·
queueandnone_lov (2) ·
queuegroup_lov (2) ·
queue_lov (4) ·
servicesubtype_lov (4) ·
servicetype_lov (4)
internalMetricID:
None (30) ·
??? (10) ·
A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (4) ·
F_QRTR, QRTR (4) ·
F_YEAR, YEAR (4) ·
MONTH_YEAR_AGO (4) ·
MONTH_YEAR_NEXT (4) ·
CAL_DATE (4) ·
A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (4) ·
A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (4) ·
A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (4) ·
F_MONTH, MONTH (4)
dbTable:
None (10) ·
RESOURCE_Q.RESOURCE_NAME (6) ·
DATE_TIME.LABEL_YYYY (4) ·
DATE_TIME.LABEL_YYYY_MM (4) ·
DATE_TIME.LABEL_YYYY_MM_DD_HH24 (4) ·
DATE_TIME.LABEL_YYYY_QQ (4) ·
DATE_TIME.LABEL_YYYY_WE (4) ·
DATE_TIME_YEAR_AGO.LABEL_YYYY_MM (4) ·
DATE_TIME_YEAR_NEXT.LABEL_YYYY_MM (4) ·
INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR (4) ·
INTERACTION_RESOURCE_FACT_GI2.RESOURCE_KEY (4) ·
INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID (4) ·
INTERACTION_FACT_GI2.START_TS_TIME (4) ·
INTERACTION_FACT_GI2.START_DATE_TIME_KEY (4) ·
INTERACTION_FACT_GI2.END_TS_TIME (4) ·
IF_IRF_GPM_FACT_GI2.RESOURCE_KEY (4) ·
INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (4) ·
INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (4) ·
INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (4) ·
INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (4)
usedIn:
None (32) ·
Interaction Handling Attempt Report (14) ·
Agent Group Queue Business Attribute Report (10) ·
Agent Group Business Attribute Report (8) ·
Agent Outbound Campaign Report (8) ·
Agent Queue Report (8) ·
Chat Engagement Report (8) ·
Predictive Routing Detail Report (8) ·
Chat Agent Stats (8) ·
Callback Details Report (8) ·
Predictive Routing Queue Statistics Report (8) ·
Queue Outline Report (8) ·
Queue Summary Report (8) ·
Speed of Accept (hours) Report (8) ·
Speed of Accept (seconds) Report (8)
anchor:
Showing below up to 34 results in range #1 to #34.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/BillingDataAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/Chat BotAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/ChatAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/Predictive RoutingAttributes
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/TimeAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/User Data Call SurveyAttributes
- Draft:PEC-REP/Library/GCXIPRGLibrary/User Data ExampleAttributes
P
- PEC-REP/Library/GCXIPRGLibrary/AgentAttributes
- PEC-REP/Library/GCXIPRGLibrary/BillingDataAttributes
- PEC-REP/Library/GCXIPRGLibrary/Business AttributeAttributes
- PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes
- PEC-REP/Library/GCXIPRGLibrary/Chat BotAttributes
- PEC-REP/Library/GCXIPRGLibrary/ChatAttributes
- PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes
P cont.
- PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes
- PEC-REP/Library/GCXIPRGLibrary/DetailAttributes
- PEC-REP/Library/GCXIPRGLibrary/IWDAttributes
- PEC-REP/Library/GCXIPRGLibrary/Outbound ContactAttributes
- PEC-REP/Library/GCXIPRGLibrary/Predictive RoutingAttributes
- PEC-REP/Library/GCXIPRGLibrary/QueueAttributes
- PEC-REP/Library/GCXIPRGLibrary/Service ObjectsAttributes
- PEC-REP/Library/GCXIPRGLibrary/TimeAttributes
- PEC-REP/Library/GCXIPRGLibrary/User Data Call SurveyAttributes
- PEC-REP/Library/GCXIPRGLibrary/User Data ExampleAttributes