Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder Cloud: None & form : Last Agent Name or None

Use the filters below to narrow your results.

folder:
Other values:
displaysInFolder:
None (30) · Agent > Activity (6) · Agent > Activity > Activity Call Survey (2) · Agent > Activity > Activity User Data Example (2) · Agent > Activity > Queue (2) · Agent > Detail > State (2) · Agent > State and Reason (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (4) · Business Attribute > BA Call Survey (2) · Business Attribute > BA Predictive Routing (2) · Business Attribute > BA User Data Example (2) · Chat > Agent (2) · Co-browse (2) · Designer > Bot (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Detail > Handling Attempt > Handling Predictive Routing (4) · Detail > Handling Attempt > Handling User Data Example (2) · Detail > Transfer (4) · Detail > Transfer > Source User Data Example (2) · iWD > Age (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (6) · Outbound Contact > Agent Contact > Agent Contact User Data Example (2) · Outbound Contact > Contact Attempt (4) · Outbound Contact > Contact Attempt > Contact Attempt User Data Example (2) · Queue (2) · Queue > Queue Predictive Routing (2) · Queue > Queue User Data Example (2)
displaysInFolder Cloud: (Click arrow to add another value)
displaysInFolder Premise:
None (34)
dataType:
None (16) · Char (2) · Character (14) · Date (6) · Datetime (8) · Number (22) · Text (28)
form: (Click arrow to add another value)
lov:
None (26) · agentgroup_lov (2) · callbackchannel_lov (2) · callbacktype_lov (2) · callinglist_lov (2) · campaignname_lov (2) · categoryname_lov (2) · clactionabilitycategory, name_lov (2) · clsentimentcategoryname_lov (2) · customersegment_lov (4) · daterange_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (4) · hour_lov (4) · influencecategoryname_lov (2) · interactionsubtype_lov (2) · interactiontype_lov (4) · none (14) · queueandnone_lov (2) · queuegroup_lov (2) · servicesubtype_lov (4) · servicetype_lov (4)
internalMetricID:
None (30) · ??? (10) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (4) · F_QRTR, QRTR (4) · F_YEAR, YEAR (4) · MONTH_YEAR_AGO (4) · CAL_DATE (4) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (4) · MONTH_YEAR_NEXT (4) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (4) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (4) · F_MONTH, MONTH (4)
Other values:
dbTable:
None (10) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (4) · DATE_TIME.LABEL_YYYY_MM_DD_HH24 (4) · DATE_TIME.LABEL_YYYY_QQ (4) · DATE_TIME.LABEL_YYYY_WE (4) · DATE_TIME_YEAR_AGO.LABEL_YYYY_MM (4) · DATE_TIME_YEAR_NEXT.LABEL_YYYY_MM (4) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (4) · INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (4) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (4) · DATE_TIME.LABEL_YYYY (4) · INTERACTION_FACT_GI2.END_TS_TIME (4) · INTERACTION_FACT_GI2.START_DATE_TIME_KEY (4) · INTERACTION_FACT_GI2.START_TS_TIME (4) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID (4) · INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR (4) · INTERACTION_RESOURCE_FACT_GI2.RESOURCE_KEY (4) · RESOURCE_Q.RESOURCE_NAME (4) · DATE_TIME.LABEL_YYYY_MM (4) · IF_IRF_GPM_FACT_GI2.RESOURCE_KEY (4)
Other values:
usedIn:
None (32) · Interaction Handling Attempt Report (14) · Chat Agent Stats (8) · Agent Outbound Campaign Report (8) · Agent Group Queue Business Attribute Report (8) · Predictive Routing Detail Report (8) · Agent Group Business Attribute Report (8) · Chat Engagement Report (8) · Callback Details Report (8)
Other values:
cloud:
None (4) · no (4) · yes (30)
premise:
None (4) · no (2) · yes (32)
project:
None (34)
notproject:
None (34)
anchor:
Other values:

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