Drilldown: GCXI Attribute

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GCXI Attribute > folder: Detail > Transfer & displaysInFolder Cloud: None & form: None

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folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud: (Click arrow to add another value)
displaysInFolder Premise:
None (2)
dataType:
Character (2) · Date (2) · Datetime (2) · Number (2) · Text (2)
form: (Click arrow to add another value)
lov:
customersegment_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · none (2) · queueandnone_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2)
dbTable:
IF_IRF_GPM_FACT_GI2.IF_END_TS_TIME (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_DESCR_RCV_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCR_RCV_GI2.CUSTOMER_SEGMENT (2) · INTERACTION_DESCR_RCV_GI2.INTERACTION_DESCRIPTOR_KEY (2) · INTERACTION_DESCR_RCV_GI2.SERVICE_TYPE (2) · INTERACTION_DESCR_RCV_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_RES_FACT_GI2.INTERACTION_DSCRPTR_KEY_RCV (2) · INTERACTION_RES_FACT_TRNSFR_GI2.END_TS_TIME (2) · INTERACTION_RES_FACT_TRNSFR_GI2.IF_START_TS_TIME (2) · INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_ID (2) · INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_RESOURCE_ID (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RES_KEY_RCV (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RES_KEY_RCV (2) · INTERACTION_RES_FACT_TRNSFR_GI2.MEDIA_SERVER_IXN_GUID (2) · INTERACTION_RES_FACT_TRNSFR_GI2.RESOURCE_KEY_RCV (2) · INTERACTION_RES_FACT_TRNSFR_GI2.SOURCE_ADDRESS (2) · INTERACTION_RES_FACT_TRNSFR_GI2.START_TS_TIME (2) · INTERACTION_RES_FACT_TRNSFR_GI2.START_TS_TIME_RCV (2) · INTERACTION_RES_FACT_TRNSFR_GI2.TARGET_ADDRESS (2) · INTERACTION_RES_FACT_TRNSFR_GI2.TECHNICAL_DSCRPTR_KEY_RCV (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · RESOURCE_RCV_Q.RESOURCE_KEY (2) · RESOURCE_TARGET.RESOURCE_KEY (2) · RESOURCE_TARGET.RESOURCE_NAME (2) · RESOURCE_TARGET.RESOURCE_TYPE (2) · TECHNICAL_DESCRIPTOR.RESOURCE_ROLE (2) · TECHNICAL_DESCRIPTOR.RESULT_REASON (2) · TECHNICAL_DESCRIPTOR.ROLE_REASON (2) · TECHNICAL_DESCRIPTOR.TECHNICAL_RESULT (2) · TECHNICAL_DESCRIPTOR_RCV.RESOURCE_ROLE (2) · TECHNICAL_DESCRIPTOR_RCV.RESULT_REASON (2) · TECHNICAL_DESCRIPTOR_RCV.ROLE_REASON (2) · TECHNICAL_DESCRIPTOR_RCV.TECHNICAL_DESCRIPTOR_KEY (2) · TECHNICAL_DESCRIPTOR_RCV.TECHNICAL_RESULT (2)
usedIn:
None (2) · Transfer Detail Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
BusinessAttributeSourceBusinessResult (2) · BusinessAttributeSourceCustomerSegment (2) · DetailTransferEndTimestamp (2) · DetailTransferFrom (2) · DetailTransferGUID (2) · DetailTransferHandlingAttemptStart (2) · DetailTransferHandlingAttemptTargetStart (2) · DetailTransferInteractionHandlingAttemptID (2) · DetailTransferInteractionID (2) · DetailTransferSourceLastQueue (2) · DetailTransferSourceServiceSubtype (2) · DetailTransferSourceServiceType (2) · DetailTransferSourceTechnicalResult (2) · DetailTransferSourceTechnicalResultReason (2) · DetailTransferSourceTechnicalResultReasonRole (2) · DetailTransferSourceTechnicalResultRoleReason (2) · DetailTransferStartTimestamp (2) · DetailTransferTargetBusinessResult (2) · DetailTransferTargetCustomerSegment (2) · DetailTransferTargetInteractionDescriptorKey (2) · DetailTransferTargetLastQueueKey (2) · DetailTransferTargetLastVQueueKey (2) · DetailTransferTargetName (2) · DetailTransferTargetResourceKey (2) · DetailTransferTargetServiceSubtype (2) · DetailTransferTargetServiceType (2) · DetailTransferTargetTechnicalDescriptorKey (2) · DetailTransferTargetTechnicalResult (2) · DetailTransferTargetTechnicalResultReason (2) · DetailTransferTargetTechnicalResultResourceRole (2) · DetailTransferTargetTechnicalResultRoleReason (2) · DetailTransferTargetType (2) · DetailTransferTo (2)

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