Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Queue or Other & dataType: Text

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folder:
Agent (2) · Agent > State and Reason (2) · Business Attribute (2) · Designer > Session (2) · iWD > Queue (2) · iWD > Service Objects (2) · Predictive Routing (2) · Service Objects (2) · User Data Call Survey (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (14)
displaysInFolder Premise:
None (14)
dataType: (Click arrow to add another value)
form:
None (12) · Agent Name (2) · Employee ID (2) · Final Disposition Type (2) · First Name (2) · Language Code (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · User Disposition Type (2) · User Name (2)
lov:
None (10) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · none (2)
internalMetricID:
None (12) · ??? (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · STATE_REASON_CODE, IA_REASON_CODE (2)
dbTable:
AG2_AGENT_* (2) · AG2_AGENT_GRP_* (2) · AG2_AGENT_QUEUE_* (2) · AG2_ID_* (2) · AGENT_AGENT_ID (2) · GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · GPM_RESULT.CUSTOMER_FOUND (2) · GPM_RESULT.GPM_RESULT (2) · GPM_RESULT.GPM_STATUS (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · queue.queue_name (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_STATE_REASON_GI2.HARDWARE_REASON (2) · RESOURCE_STATE_REASON_GI2.REASON_CODE (2) · RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE (2) · SDR_CALL_DISPOSITION.DISPOSITION_CATEGORY (2) · SDR_CALL_DISPOSITION.FINAL_DISPOSITION (2) · SDR_ENTRY_POINT.DNIS (2) · SDR_EXIT_POINT.APPLICATION_EXIT_POINT (2) · SDR_GEO_LOCATION.REGION (2) · SDR_LANGUAGE.LANGUAGE_NAME (2)
usedIn:
None (6) · Agent Interval Based Report (6) · Interaction Handling Attempt Report (6) · Agent Utilization Report (6) · Predictive Routing Agent Occupancy (6) · Agent Summary Activity Report (interaction) (6) · Predictive Routing Detail Report (6) · Agent Report (6) · Agent Outbound Campaign Report (6) · Agent Not Ready Report (6) · Agent Queue Report (6) · Task Routing Agent Activity (6) · Agent Interaction Hierarchy Report (6) · Agent Activity (6)
Other values:
cloud:
None (2) · no (2) · yes (12)
premise:
None (2) · no (2) · yes (12)
project:
None (14)
notproject:
None (14)
anchor:
AgentAgentName (2) · AgentStateandReasonReasonCode (2) · AgentStateandReasonReasonKey (2) · AgentStateandReasonReasonTypeCode (2) · AgentStateandReasonReasonValue (2) · BusinessAttributeBusinessResult (2) · BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · DesignerSessionDNIS (2) · DesignerSessionExitPoint (2) · DesignerSessionFinalDisposition (2) · DesignerSessionLanguage (2) · DesignerSessionRegion (2) · DesignerSessionUserDisposition (2) · iWDAgentAgentName (2) · iWDQueueQueue (2) · PredictiveRoutingCustomerDataFound (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2) · PredictiveRoutingResult (2) · PredictiveRoutingStatus (2) · ServiceObjectsMediaType (2) · UserDataCallSurveyAgentScore (2) · UserDataCallSurveyCallScore (2) · UserDataCallSurveyCompanyScore (2) · UserDataCallSurveyIQ1IQ4 (2) · UserDataCallSurveyProductScore (2) · UserDataCallSurveySQ1SQ2 (2)

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