Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Chat > Agent or Detail > Transfer

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folder:
Agent (2) · Business Attribute (2) · Detail > Handling Attempt (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
dataType:
Character (6) · Text (4)
form:
None (6) · Employee ID (2) · First Name (2) · Last Name (2) · User Name (2)
lov:
agentgroup_lov (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · none (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (4) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2)
dbTable:
'NO_VALUE')) (2) · 'UNKNOWN' (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) · RESOURCE_.RESOURCE_NAME (2) · RESOURCE_.RESOURCE_TYPE (2) · RESOURCE_A.AGENT_NAME (2)
usedIn:
Interaction Handling Attempt Report (6) · Transfer Detail Report (4) · Agent Not Ready Report (4) · Agent Activity (4) · Agent Wrap Report (4) · Agent Utilization Report (4) · Agent Summary Activity Report (Interaction) (4) · Agent Queue Report (4) · Agent Outbound Campaign Report (4) · Agent Report (4) · Task Routing Agent Activity (4) · Agent Group Queue Business Attribute Report (4) · Agent Interval Based Report (4) · Agent Interaction Hierarchy Report (4) · Agent Group Business Attribute Report (4)
Other values:
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
AgentAgentGroup (2) · AgentAgentName (2) · BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · DetailHandlingAttemptSourceName (2) · DetailHandlingAttemptSourceType (2)

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Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Attribute (2024-04-27 05:25:03)"