Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Business Attribute > BA User Data Example or Chat > Agent or Outbound Contact > Contact Attempt

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folder:
Agent (2) · Business Attribute (2) · Outbound Contact (2) · Service Objects (2) · User Data Example (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (10)
displaysInFolder Premise:
None (10)
dataType:
None (4) · Char (2) · Character (6) · Text (6)
form:
None (8) · Employee ID (2) · First Name (2) · Group Name (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · User Name (2)
lov:
None (4) · agentgroup_lov (2) · campaignname_lov (2) · categoryname_lov (2) · clactionabilitycategory, name_lov (2) · clsentimentcategoryname_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · influencecategoryname_lov (2) · none (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (6) · ??? (2) · @A_CLASSIFY_ACTIONABILITY_CTGNAME, @T_CLASSIFY_ACTIONABILITY_CTGNAME (2) · @A_CLASSIFY_SENTIMENT_CTGNAME, @T_CLASSIFY_SENTIMENT_CTGNAME (2) · @A_CTGNAME, @T_CTGNAME (2) · @A_INFLUENCE_CATEGORY_CTGNAME, @T_INFLUENCE_CATEGORY_CTGNAME (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2)
dbTable:
'NO_VALUE')) (2) · 'UNKNOWN' (2) · AG2_AGENT_*.USER_DATA_KEY1 (2) · AG2_AGENT_GRP_*.USER_DATA_KEY1 (2) · AG2_AGENT_QUEUE_*.USER_DATA_KEY1 (2) · AG2_ID_*.USER_DATA_KEY1 (2) · CAMPAIGN.CAMPAIGN_NAME (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · GROUP_CA.GROUP_NAME (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_A.AGENT_NAME (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_5 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_5 (2) · USER_DATA_GEN_ES.CLASSIFY_ACTIONABILITY_CTGNAME (2) · USER_DATA_GEN_ES.CLASSIFY_SENTIMENT_CTGNAME (2) · USER_DATA_GEN_ES.CTGNAME (2) · USER_DATA_GEN_ES.GEN_ES_ID (2) · USER_DATA_GEN_ES.SCREEN_ACTIONABILITY_CTGNAME (2) · USER_DATA_GEN_ES.SCREEN_SENTIMENT_CTGNAME (2)
usedIn:
Agent Activity (6) · Agent Group Business Attribute Report (6) · Agent Group Queue Business Attribute Report (6) · Task Routing Agent Activity (6) · Agent Social Engagement Report (6) · Interaction Handling Attempt Report (6) · Agent Outbound Campaign Report (6)
Other values:
cloud:
yes (10)
premise:
yes (10)
project:
None (10)
notproject:
None (10)
anchor:
AgentAgentGroup (2) · AgentAgentName (2) · BusinessAttributeBusinessResult (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · OutboundContactCampaign (2) · OutboundContactCampaignGroup (2) · ServiceObjectsMediaType (2) · UserDataExampleCategory (2) · UserDataExampleCategoryKey (2) · UserDataExampleClassifyActionabilityCategory (2) · UserDataExampleClassifySentimentCategory (2) · UserDataExampleDimension15 (2) · UserDataExampleDimension610 (2) · UserDataExampleInfluenceCategory (2) · UserDataExampleScreenActionabilityCategory (2) · UserDataExampleScreenSentimentCategory (2)

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