Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Business Attribute > BA Predictive Routing or Chat > Agent or Detail > Handling Attempt > Handling User Data Example

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folder:
Agent (2) · Predictive Routing (2) · User Data Example (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
dataType:
Char (2) · Character (2) · Text (4)
form:
None (6) · Employee ID (2) · First Name (2) · Last Name (2) · User Name (2)
lov:
None (2) · agentgroup_lov (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · none (2)
internalMetricID:
None (6) · ??? (2)
dbTable:
'NO_VALUE')) (2) · 'UNKNOWN' (2) · GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · RESOURCE_A.AGENT_NAME (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_5 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_5 (2)
usedIn:
Predictive Routing Agent Occupancy (4) · Predictive Routing Agent Occupancy Report (Active Time & Predictive) (4)
Other values:
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
AgentAgentGroup (2) · AgentAgentName (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2) · UserDataExampleDimension15 (2) · UserDataExampleDimension610 (2)

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