Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > Detail > State or Business Attribute or Business Attribute > BA Predictive Routing

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folder:
Agent > State and Reason (2) · Predictive Routing (2) · Service Objects (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
dataType:
Text (6)
form:
None (4) · Media Name Code (2) · Media Type (2)
lov:
None (6)
internalMetricID:
None (6) · ??? (2) · STATE_REASON_CODE, IA_REASON_CODE (2)
dbTable:
GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_STATE_REASON_GI2.HARDWARE_REASON (2) · RESOURCE_STATE_REASON_GI2.REASON_CODE (2) · RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE (2)
usedIn:
Agent State Details Report (4) · Agent Not Ready Reason Code Report (4) · Predictive Routing Operational Report (4) · Predictive Routing Queue Statistics Report (4) · Predictive Routing Agent Occupancy (4) · Predictive Routing AB Testing Report (Hour) (4) · Predictive Routing AB Testing Report (4) · Predictive Routing Detail Report (4)
Other values:
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
AgentStateandReasonReasonCode (2) · AgentStateandReasonReasonKey (2) · AgentStateandReasonReasonTypeCode (2) · AgentStateandReasonReasonValue (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2) · ServiceObjectsMediaType (2)

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