Drilldown: GCXI Attribute - Genesys Documentation

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Choose a table:

GCXI Attribute > displaysInFolder: Other

& usedIn

: Interaction Handling Attempt Report

or Predictive Routing Agent Occupancy Dashboard

Use the filters below to narrow your results.

Agent (2) · Business Attribute (2) · Detail > Handling Attempt (2) · Predictive Routing (2) · Service Objects (2)

None (10)

None (10)

None (2) · Character (4) · Number (4) · Text (8)

None (8) · Employee ID (2) · First Name (2) · Last Name (2) · Last VQueue Type (2) · Media Name Code (2) · Media Type (2) · User Name (2)

None (6) · customersegment_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactiontype_lov (2) · none (2) · queueandnone_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)

None (8) · ??? (4) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2)

None (2) · AG2_AGENT_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_CAMPAIGN_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_GRP_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_QUEUE_*.INTERACTION_TYPE_KEY (2) · AG2_ID_*.INTERACTION_TYPE_KEY (2) · AG2_I_AGENT_*.INTERACTION_TYPE_KEY (2) · AG2_QUEUE_*.INTERACTION_TYPE_KEY (2) · AG2_QUEUE_ABN_*.INTERACTION_TYPE_KEY (2) · AG2_QUEUE_ACC_*.INTERACTION_TYPE_KEY (2) · COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID (2) · COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID (2) · GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · IF_IRF_GPM_FACT_GI2.INTERACTION_TYPE_KEY (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_TYPE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR.INTERACTION_TYPE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_KEY (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_.RESOURCE_NAME (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_Q.RESOURCE_KEY (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · SDR_SESSION_FACT.INTERACTION_ID (2)

yes (10)

yes (10)

None (10)

None (10)

AgentAgentName (2) · BusinessAttributeBusinessResult (2) · BusinessAttributeCustomerSegment (2) · BusinessAttributeInteractionKey (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · DetailHandlingAttemptLastQueue (2) · DetailHandlingAttemptLastQueueKey (2) · DetailHandlingAttemptLastVQueue (2) · DetailHandlingAttemptMediaServerIxnGuid (2) · DetailHandlingAttemptSourceName (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · ServiceObjectsInteractionDescriptorKey (2) · ServiceObjectsMediaType (2)

Showing below up to 10 results in range #1 to #10.

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D

D cont.

Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsAttributes

P

P cont.

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