Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder: Agent > State and Reason > Interaction State > Interaction Predictive Routing & usedIn : Agent Report or Interaction Handling Attempt Report or Predictive Routing Queue Statistics Report or None

Use the filters below to narrow your results.

folder:
Business Attribute (2) · Predictive Routing (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
dataType:
Text (4)
form:
None (4)
lov:
None (2) · interactiontype_lov (2)
internalMetricID:
None (2) · ??? (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2)
dbTable:
GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2)
usedIn: (Click arrow to add another value)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
BusinessAttributeInteractionType (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2)

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