Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Billing Data or Detail > Handling Attempt > Handling Predictive Routing or Detail > Handling Attempt > Handling User Data Example or iWD > Queue & displaysInFolder Premise: None

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folder:
Agent (2) · Business Attribute (2) · iWD (2) · Predictive Routing (2) · User Data Example (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (10) · "none" (2) · none (2)
displaysInFolder Premise: (Click arrow to add another value)
dataType:
None (4) · Char (2) · Text (6)
form:
None (8) · Custom Dimension Attribute 1 (2) · Custom Dimension Attribute 2 (2) · Custom Dimension Attribute 3 (2) · Custom Dimension Attribute 4 (2) · Custom Dimension Attribute 5 (2) · Employee ID (2) · First Name (2) · Last Name (2) · User Name (2)
lov:
None (4) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactiontype_lov (2) · none (2)
internalMetricID:
None (8) · ??? (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2)
dbTable:
None (2) · GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · GPM_RESULT.CUSTOMER_FOUND (2) · GPM_RESULT.GPM_MODE (2) · GPM_RESULT.GPM_RESULT (2) · GPM_RESULT.GPM_STATUS (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · process.process_name (2) · RESOURCE_A.AGENT_NAME (2) · solution.solution_name (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_5 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_5 (2)
usedIn:
None (4) · Predictive Routing Agent Occupancy Report (Active Time & Predictive) (4) · Agent Summary Activity Report (Interaction) (4) · Agent Report (4) · Agent Queue Report (4) · Predictive Routing Detail Report (4) · Agent Outbound Campaign Report (4) · Agent Utilization Report (4) · Agent Not Ready Report (4) · Agent Wrap Report (4) · Agent Interval Based Report (4) · Task Routing Agent Activity (4) · Agent Interaction Hierarchy Report (4) · Predictive Routing Agent Occupancy (4) · Interaction Handling Attempt Report (4) · Agent Activity (4)
Other values:
cloud:
None (2) · no (2) · yes (10)
premise:
None (2) · yes (10)
project:
None (10)
notproject:
None (10)
anchor:
AgentAgentName (2) · BusinessAttributeInteractionType (2) · iWDCustomDim (2) · iWDDepartment (2) · iWDProcess (2) · iWDSolution (2) · PredictiveRoutingCustomerDataFound (2) · PredictiveRoutingMode (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2) · PredictiveRoutingResult (2) · PredictiveRoutingStatus (2) · UserDataExampleDimension15 (2) · UserDataExampleDimension610 (2)

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